Overview
Join our dynamic team at Southern Gear & Machine as a key member in our customer service department. This position offers the flexibility of remote work while allowing you to engage with and support our valued customers.
Key Responsibilities
Respond to customer inquiries promptly and professionally via phone, email, and chat.
Assist customers with product information, order processing, and troubleshooting.
Maintain accurate records of customer interactions in our database.
Collaborate with other departments to resolve customer issues efficiently.
Provide feedback to management on customer concerns and suggestions for improvements.
Requirements
Proven experience in a customer service role, preferably in a remote setting.
Strong communication skills, both verbal and written.
Ability to handle challenging situations with empathy and professionalism.
Proficient in using customer service software and Microsoft Office Suite.
Self-motivated with excellent time management skills.
Nice to have
Experience in the manufacturing sector.
Familiarity with CRM systems.
Ability to speak fluent