Job Title
A day in the life:
The Systems Analyst analyzes technology systems and related processes to identify and design improvements.
- Takes in requirements from business analysts and documents technical requirements
- Assesses configuration options to meet requirements and specifications
- Applies increasing knowledge in system features and technology standards
- Performs troubleshooting and investigates root cause of issues
- Documents technical solutions to identified problems
- Engages with engineers to design/configure solutions
- Assists in testing and participates in test phases prior to UAT
- Updates technical specs based on testing, prioritized defects or post-release lessons learned
- Supports communication for application/system deployment
- Works to ensure application availability and identify SLAs for operational readiness
- Supports incident management and end-user satisfaction through ITIL processes.