Unknown Company

WMS L3 Analyst

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san ramon, ca • Posted 1 weeks ago
Onsite Contract Business and Financial Operations Occupations

Job Title: WMS L3 Analyst
Job Location: San Ramon, CA - Onsite Role
Duration: Contract
Job Summary

  • Lead RCA and permanent fixes for complex, recurring WMS incidents and problems across inbound, storage, picking, shipping, and inventory flows.
  • Troubleshoot and coordinate resolution for interface issues between WMS, ERP, OMS and associated systems.
  • Define and enforce support runbooks, SOPs, and knowledge base for L2 teams.
  • Provide on call and peak season support coverage as the WMS SME and coordinate incident bridges for critical issues.
  • Monitor key WMS health and warehouse KPIs and open structured problem tickets or requests to dev/vendor teams when code changes are required.
Key Required Skills:
  • Minimum 6-8 years of hands-on experience supporting Warehouse Management Systems, including at least 3 years as an L3 / SME in a production environment.
  • Direct experience supporting any WMS in a multi-site distribution network.
  • Strong ability to analyze logs, jobs/batches, and interface messages to isolate root causes.
  • Working knowledge of SQL or similar query tools for data validation, transaction tracing, and inventory/order reconciliation.
  • Familiarity with RF devices, label printers, and warehouse network basics sufficient to collaborate with infrastructure teams on end to end issue resolution.
  • Proven experience in incident, problem, and change management (ITIL), including running bridge calls and documenting RCAs.
  • Demonstrated ability to create and maintain SOPs, knowledge articles, and configuration documentation for L1/L2 and operations teams.
  • Strong stakeholder management skills; able to work directly with DC managers, operations leaders, and business owners under time pressure.
  • Experience in server-side programming in any object-oriented languages like Java, Python etc.
  • Ability to work as an individual contributor and solving complex problems.

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Thanks and Regards,
Adesh Kumar
Jconnect Infotech Inc.
168 Barclay Center Ste. 347
Cherry Hill, NJ 08034
LinkedIn | Mail | Website | Company Page
(We are an E-Verify and Equal Employment Opportunity Employer with adherence to EEO policy)

WMS L3 Analyst in san ramon at Unknown Company

This position is listed as contract and onsite.

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