Windows AdministratorResponsibilitiesProvide day-to-day support and monitoring of Windows Server environments (2019–2025) and Windows 10/11 desktopsRespond to alerts and perform routine health checks using monitoring tools like DynatraceAssist with troubleshooting end-user issues including VPN connectivity, laptop/desktop problems, and software errorsSupport backup and recovery processes using industry-standard tools such as Veeam and HikaruManage and maintain on-premises Microsoft technologies including Exchange and SQL Server at a basic level, escalating complex issues as neededCollaborate with the team to handle support tickets from internal users and external customers via the company's proprietary ticketing systemParticipate in a 24/7 on-call rotation to provide timely response to critical incidentsLearn and grow technical skills under the guidance of senior engineers, with opportunities to expand knowledge into Azure and other cloud technologiesMaintain documentation and provide reports related to system health, backups, and compliance requestsEngage with customers and internal teams professionally to resolve technical issues and escalate when necessaryDemonstrate a willingness to learn, adapt, and contribute positively to the team culture and work-from-home environmentFollow established security protocols and company policies to ensure system integrity and data protectionExperience1-3 Years of experience supporting and maintaining Windows Server environments, preferably 2019 and newerBasic understanding of Windows desktop operating systems, including Windows 10 and 11Familiarity with virtualization platforms such as Nutanix or similar hyperconverged infrastructure (HCI)Exposure to monitoring tools: Dynatrace or equivalent for system health & alert managementExperience troubleshooting common end-user issues related to Windows laptops/desktopsKnowledge of Microsoft Exchange and Office 365 environments is a plusAbility to escalate complex issues to senior team members effectivelyComfortable working in a 24/7 on-call support rotation with occasional after-hours availabilityStrong willingness to learn and adapt to new technologies and processesGood communication skills and a team-oriented mindset with a focus on customer serviceBasic scripting or automation experience is a bonus but not requiredExperience: Mid-Level Job Type: Direct Hire Job Location: Metro Detroit