Wilmington, DE - IT - DOL - Administration - Information Technology - Help Desk Analyst 1

Job TitleRepost of 9361. Bill Rate - *** Onsite Only - Must live within 2 hours of DelawareInterview Process - Online MeetingHardware – Dell Laptops / desktopsSoftware – MS O365, Adobe Acrobat, ServiceNowCustomer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral and written.Job SummaryProvide technical assistance, support, and advice to end users for hardware, software, and systems. Provide hands-on technical assistance to business and technical users. Investigate and resolve computer software and hardware problems of users. Serve as a contact for level 1 support. Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. Determine whether problem is caused by hardware, software, or system. Answer questions, applying knowledge of computer software, hardware, systems, and procedures. Talk with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.

Experienced with a variety of call-tracking software and systems. Reads trade magazines and engages in independent study to maintain current industry knowledge. Follow quality standards and displays strong customer service skills. Ability to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken