VoIP Network EngineerWe are seeking a skilled VoIP Network Engineer to support the activation, migration, and troubleshooting of VoIP services for Public Sector customers. This role involves coordinating service activities, performing network configurations, and collaborating with various internal and external teams to ensure successful service delivery.VoIP Network Engineer ResponsibilitiesVerify order details, perform pre-install testing, and address potential service-impacting issuesProcess and validate telephone number portsActivate new telephone numbers and migrate services between VoIP productsRemove system translations for disconnected servicesLead activation conference calls with customers and vendorsConduct call traces and troubleshoot routing issuesCollaborate with peer workgroups on installations and issue resolutionEscalate issues appropriately and ensure timely resolutionUpdate workflow systems and maintain detailed engineering documentationVoIP Network Engineer QualificationsStrong understanding of telecommunications, especially Voice over IP (VoIP)Proven experience in customer service and vendor coordinationWillingness to work rotating shifts, including weekends and holidaysAbility to obtain government security clearancePreferred QualificationsHands-on experience with routers, switches, firewalls, and session border controllersFamiliarity with Cisco Broadsoft/BroadWorks and Sonus switchesExperience with IP phones, analog gateways, and paging equipment (Polycom, Ribbon, Cisco, Audiocodes)Proficiency in Microsoft Office or Google Workspace toolsAssociate's or Bachelor's degree in a technical field, with at least 1 year of relevant experienceDesired certifications: CCNA, CCNP, or equivalentWe look forward to reviewing your application!