Voice/Data EngineerThe Voice/Data Engineer directs and participates in all activities related to the selection and installation of telephone facilities and special on-premises equipment that will meet the customer's communication requirements. The Voice/Data Engineer is responsible for all technology and connectivity involving telecommunications and data networks. The Voice/Data Engineer will typically specialize in telephony and data interfaces and systems that have proprietary functions within the communications area of a corporation/business.
General wiring excluded, the Voice/Data Engineer ensures that any specialized conduit or wiring is properly deployed and installed according to code. The Voice/Data Engineer is also an expert in audio/visual, teleconferencing, and voice mail equipment. Often times, the Voice/Data Engineer is specialized or is certified in a particular piece of equipment.Role Description:Provide first level support in the IT communications groupSupport / Maintenance / Service Desk requestsMonitor and support the performance of all network infrastructureUtilize Solarwinds ORION to research & diagnose problemsProvide front-line interaction with the User CommunitySupport Adds/Moves/ChangesVOIP Phone systemNetwork connectivityProvide post implementation break/fix supportOther network projects as assignedPerform root cause analysis, debugging, and problem resolutionFollow Change Management processes and proceduresCreate and maintain requirements, documentation, and procedures.Develop and maintain configuration documentationCommunicate both verbally and in writing with managers, other network support staff and with business unit usersPerform capability/knowledge transfer to staffPossess excellent interpersonal and communication skillsRequired Skills:Cisco Route/Switch – 2-3 Years2 year college degree or equivalent technical studyCCNA route/switch & CCNA voice or equivalent technical knowledgeExperience/Expertise in the following areas:Cisco Route/Switch (Configuration & Troubleshooting)Cisco Unified Communications: Call Manager (latest version); Unity; Presence; Voice Gateways; Phones; ATAsNetwork monitoring/management systemsNortel PBX - Option 81/61/11 – Nortel; Command lineSolarwinds Orion (latest version)Cisco WAASCisco WCS – wireless bridging & ApsCisco Nexus SwitchesDigi Terminal ServersCisco IPICS 2.2(1) & 4.x ; Cisco 809 cellular routersMicrosoft Office ProductsAll your information will be kept confidential according to EEO guidelines.