Vision Surgery Consultant

Abou t BoozmanHof Regional Eye Clinic

We have proudly served as Northwest Arkansas's trusted partner in eye care for more than 45 years. Our mission is simple: To empower people to live better lives through coordinated specialty eyecare. Our practice combines advanced technology, expert care, and a heartfelt commitment to our patients.

Summary

We are looking for a Refractive Program Coordinator to take ownership of the entire LASIK and refractive surgery patient journey from first inquiry through post-operative experience, while building a scalable system that supports and drives growth in surgical volume and patient satisfaction.

Duties

Patient Journey Ownership

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• Manage the full refractive patient lifecycle from initial inquiry through post-op follow-up.

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• Ensure timely responses, clear evaluation pathways, confident counseling, and a smooth surgical experience.

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• Maintain high patient satisfaction and cultivate patient advocates.

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Lead Management & Conversion

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• Respond promptly to all incoming leads (phone, web, text, referrals).

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• Pre-qualify and schedule refractive evaluations.

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• Track, manage, and follow up on all leads using a lead management system.

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• Monitor conversion rates and optimize patient flow from inquiry to surgery.

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Clinical Coordination

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• Perform initial screenings, testing, and patient workups.

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• Prepare charts and identify strong surgical candidates for surgeon consultation.

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• Maintain efficient clinic flow and coordinate care across the surgical process.

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Patient Education & Sales Support

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• Educate patients on procedures, expectations, and FAQs.

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• Handle objections and guide decision-making.

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• Present pricing and financing options.

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• Schedule surgeries and coordinate pre-op requirements (testing, paperwork, medications).

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Surgical & Post-Operative Experience

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• Provide general oversight into the surgery-day experience of refractive patients.

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• Coordinate post-op scheduling and follow-up care.

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• Track outcomes and ensure continuity of care.

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Marketing & Referral Development

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• Participate in outreach efforts with the marketing team.

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• Build and maintain relationships with referring providers (ODs).

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• Track referral sources and report performance insights.

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• Encourage testimonials, online reviews, and word-of-mouth referrals.

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Program Operations & Performance

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• Design and operate the refractive program as a revenue-generating service line.

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• Maintain dashboards for lead tracking, conversions, and outcomes.

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• Report performance metrics and pipeline status.

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Systems Development & Process Improvement

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• Build and refine workflows, scripts, and operational processes.

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• Identify bottlenecks and implement improvements.

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• Develop scalable systems to support program growth.

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• Train and onboard future coordinators.

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Qualifications

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• Knowledge of medical office practices and medical terminology.

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• Strong knowledge of ophthalmic refractive surgical procedures is required.

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• Experience in sales and building streamlined operations in healthcare are preferred.

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• Skilled with building and generating metrics.

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• Commitment to excellence in patient care and relations.

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• Embrace the core values of BoozmanHof.

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• Experience is preferred but not required.

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Benefits of Working at BoozmanHof

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• 401(k) + match

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• Dental insurance

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• Employee discount

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• Flexible spending account

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• Health insurance

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• Health savings account

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• Life insurance

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• On-the-job training

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• Paid time off

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• Vision insurance

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Other Job Details

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• Work Location: In person in Rogers, Arkansas

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• Schedule: Full time, Monday through Friday during clinic operating hours

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• Compensation consists of base compensation + performance bonuses

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