Vice President Operations

This is a banking position- Miami market experience required

This executive will oversee branch and field operations, operations support, call center functions, technology initiatives, regulatory compliance, and process improvement.

The ideal candidate is a senior financial services operations leader with extensive experience managing multiple operational functions, developing high-performing teams, improving efficiency, and leading organization-wide initiatives.

• Lead branch and field operations to drive efficiency, growth, and member satisfaction.


• Develop and implement operational policies, procedures, controls, and best practices across the organization.


• Oversee operations support and call center functions.


• Establish and monitor operational KPIs and performance metrics.


• Identify operational challenges and implement process improvements.


• Ensure operational compliance with BSA, AML, OFAC, Fair Lending, and other applicable regulatory requirements.


• Lead operational audits, risk assessments, and corrective action initiatives.


• Provide guidance to managers and employees regarding operational risk and compliance.


• Lead technology implementations, automation initiatives, and operational transformation projects.


• Partner with IT and other departments to improve systems, workflows, and operational efficiency.


• Develop and manage operational budgets, forecasts, and resource allocation.


• Monitor operational performance and provide reporting and recommendations to executive leadership.


• Partner with Finance, Marketing, Lending, and other departments to align operational priorities with organizational goals.


• Lead, mentor, and develop operations managers and employees.


• Implement performance management initiatives and promote accountability across operations.


• Represent Operations in executive and Board meetings as required.


• Support strategic initiatives focused on sustainable growth, efficiency, and member experience.

Job Qualifications

• Bachelor's degree in Business, Finance, Operations Management, or a related field required.


• MBA or related Master's degree preferred.


• Minimum 10 years of operations leadership experience.


• Minimum 5 years of senior management experience within financial services or a credit union.


• Strong experience overseeing multiple operational functions and teams.


• Proven experience leading enterprise-wide and cross-functional initiatives.


• Strong knowledge of banking/credit union regulatory requirements and compliance frameworks.


• Experience with operational analytics, KPIs, and performance management.


• Experience leading technology implementations and process improvement initiatives.


• Strong budgeting, forecasting, and resource management experience.


• Proven ability to develop and lead high-performing teams.


• Excellent executive communication, leadership, and collaboration skills.


• Ability to manage multiple priorities within a fast-paced financial institution.


• Must be bilingual in English and Spanish