UTILITY PROGRAM RELATIONS LIAISON I (CLASS CODE 3460)

Job TitleAdministrative and Field Work for the Sewerage and Water Board of New OrleansJob DescriptionThe role involves administrative and field work performing a variety of technical duties related to the Board's Water Program Division including responding to, evaluating, identifying root cause, and resolving service inquiries both in the field as well as through normal communication channels. Work includes serving as the first point of contact for individual customer inquiries related to Advanced Metering Infrastructure (AMI), the Backflow Prevention Program, the Lead Service Line Replacement (LSLR) Program, and other SWBNO field work being conducted by internal crews or contractors performing other capital works. This role involves direct communication with customers, coordination of outreach efforts, and ensuring a positive customer experience while addressing concerns and questions about these critical utility programs; and related work as required.Minimum QualificationsPossession of a valid driver's license. High school diploma or GED equivalent.

Five (5) years of utility customer service experience in a public works area such as electricity, gas, cable, phone, water service utility or closely related field. A Bachelor's Degree may substitute for 4 years of required experience. An Associate's Degree may be substituted for 2 years of required experience. Prior to appointment, the hiring agency is required to verify education and license claimed by the applicant to qualify for this classification.

If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.Kind of ExaminationA rating of training and experience, weighted 100%. All related previous experience will be considered for qualification purposes; however, credit on the rating of training and experience will only be given for experience gained within the last ten (10) years. This is an original entrance examination.General InformationThe City of New Orleans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, physical or mental disability, sexual orientation, creed, culture, or ancestry. Requests for alternate format or accommodations should be directed to Shana Parker at or TTY/Voice at or .Domicile requirements for employment: Domicile requirements are currently waived for the purpose of application.

However, all new full-time employees hired into this classification on or after January 1, 2013 must be domiciled in Orleans Parish within 180 days of hire. Airport and public safety employees are excluded from this provision.Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.