Job TitleMajor Duties And ResponsibilitiesActively and consistently supports all efforts to simplify and enhance the customer experience.Code and perform unit and integration testing of software to ensure proper and efficient execution and adherence to business and technical requirements.Code, test, debug, and enhance software.Write programs according to specifications and define specifications for complex programs.Monitor and repair critical systems on an as needed basis.Develop and maintain technical documentation.Serve as final escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Agreements.Collaborate with internal customers, technical and architecture teams to solve complex software problems.Provide system users and management with system analysis and improvement recommendations.Identify and recommend system design/requirements needs for software enhancements.Implement, monitor, test, and audit new software programs to maximize efficiency of software systems.Participate in continuous performance improvement sessions to discuss opportunities to improve processes and/or standards.Coordinate with technical teams to analyze and resolve software related problems causing operational difficulties, advising on specialized features and functions.Maximize the efficiency of the various software systems by implementing, monitoring, testing, and auditing new software programs.Follow established configuration/change control processes.Collaborate with customers and internal/external technical teams to identify software problems and communicate remediation plansMentor and coach junior team members.Required QualificationsTechnologiesStrong experience with Node.js and TypescriptUnderstanding of DynamoDB or other key-value stores and NoSQL databasesExperience using AWS managed servicesExperience with caching architectures, particularly RedisStrong experience with containerization and container orchestration, (Docker, Kubernetes, Helm, Istio, Argo, etc).Experience with monitoring technologies (Splunk, Instana, Datadog, Prometheus, etc).Knowledge of API documentation, especially Swagger (OpenAPI)Experience using CI/CD automation (Jenkins, Gitlab)Skills/Abilities and KnowledgeStrong experience working with DevOps engineers to build and deploy infrastructure with cloud deployment technologies.Strong understanding of Scrum/Agile development methodologies.Capable of delivering on multiple competing priorities with little supervision.Experience with building and designing REST APIs.Experience with building and designing event-driven systems.Experience with software security principles and patterns.Ability to collaborate with and contribute to a common culture of excellence.Experience with test-driven development and automated testing frameworks.Must be capable of delivering on multiple competing priorities with little supervision.EducationBA/BS in Information Technology, Computer Science, related field or equivalent combination of education and experience