Transport Engineer

Transport Engineer+Cisco Background(Telecom)

Role: Transport Engineer+Cisco Background(Telecom)

Location: Plano, TX (Day 1 Onsite)

NOC Work Schedules

• Shift can be either Sun-Wed or Wed-Sat.
• 10-hour/day vs. 8 for 4 days instead of 5.
• Shift timing - 6am to 4pm / 12pm to 10pm
• Roaster will be assigned on a monthly basis.

Job Description:

• Provide 24x7x365 monitoring of all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Wireless and LAN/WAN assets.
• Coordinates communication and restoration of Telecommunication service through the standard on-call process and support of outages.
• Provides Tier 1 and Tier 2 support for all Telecommunication resolutions including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution.
• Provides support in reviewing all Changes and submitting associated formal requests with the business units' systems for outages.
• Provide ServiceNow reporting and Change Control support for all internal Teams.
• Responsible for monitoring, and resolution of system alerts for Transport, LAN/WAN, Site Environments, Tower Lighting, Fiber, Voice Systems, and Telecommunication Leased Lines.
• Work as a single point of contact for support and participate in joint resolution for 3rd party Leased dark fiber customers including rural broadband providing trouble support, outage Communication/coordination and dispatching for any service issues.
• Monitor in scope telecom devices and review all changes while managing communication to business units/dark fiber customers, and escalations /dispatches to other internal teams.
• Troubleshoot and resolve the networks using the approved NERC-CIP access protocols to gear at sensitive sites.
• Document and update training material found in Knowledge Base articles in ServiceNow and on the team's web site.
• Attend Production Review and Change Advisory Board (CAB) meeting (Daily)
• Support sustainability of security control framework and audit management processes

Requirements:

• 10-15 years of Wireless Network experience
• Must have a strong understanding of wireless network architecture, infrastructure components, Ethernet, fiber optic transport and data traffic engineering
• Ability to write technical specifications for Dark and Ethernet fiber requirements for procurement Experience with pathing, hot cuts, trunking, and migrations.
• Ability to manage multiple commitments simultaneously
• Ability to plan for work during network maintenance windows and the willingness to perform night work
• Proven ability to work independently and escalate issues appropriately
• Ability to delivery in fast-paced high volume environment supporting aggressive targets
• Bachelor's Degree in a related field or an equivalent combination of experience and education