Job Responsibilities:
Platform Administration
Experience:
Platform Administration
- Administer and maintain Jellyfish, Amplitude , and related tooling platforms.
- Manage platform configurations, permissions, user access, and security controls.
- Ensure platform availability, reliability, and operational health.
- Design, implement, and support integrations between:
- Azure DevOps
- GitHub
- Amplitude
- Jellyfish
- Data platforms
- Future AI tooling ecosystems
- Monitor integration health and troubleshoot issues.
- Ensure accuracy, completeness, and reliability of data flowing into platforms.
- Develop and maintain dashboards, reports, and KPIs.
- Provide insights to engineering leadership on:
- Engineering productivity
- Delivery metrics
- Flow efficiency
- Product adoption
- User engagement
- Operational performance
- Validate metrics and ensure consistency across reporting sources.
- Support onboarding of new teams onto platforms.
- Create standards, documentation, training materials, and operational procedures.
- Conduct training sessions and office hours.
- Drive adoption of tooling best practices across teams.
- Act as primary operational liaison with vendors.
- Participate in vendor roadmap discussions.
- Evaluate new features and platform capabilities.
- Coordinate upgrades and releases.
- Establish tooling standards and operational controls.
- Ensure platform usage aligns with organizational policies.
- Support audits and compliance activities.
- Identify opportunities to improve platform utilization.
- Recommend process enhancements and automation opportunities.
- Evaluate emerging engineering intelligence, analytics, and AI tooling platforms.
Experience:
- 5+ years of experience supporting enterprise software platforms.
- Hands-on experience administering one or more of the following:
- Jellyfish
- Amplitude
- Jira
- Azure DevOps
- GitHub Enterprise
- Atlassian ecosystem
- Product analytics platforms
- Experience implementing and troubleshooting integrations.
- Experience building dashboards and reports.
- REST APIs
- Webhooks
- SQL
- Data analysis
- SSO / SAML
- User access management
- Data visualization and reporting
- Strong stakeholder management skills.
- Ability to work with engineering and product leadership.
- Strong communication and documentation skills.
- Ability to translate business needs into tooling solutions.