TN Team Lead-Residential-Bartlett, TN (35917)

Job Details

• Job Location: Memphis, TN 38133
• Position Type: Full Time
• Education Level: High School
• Salary Range: $16.93 Hourly
• Job Shift: Multiple
• Job Category: Nonprofit - Social Services

About St. John’s Community Services

St. John’s Community Services (SJCS) is one of the oldest non‑profit organizations founded in the District of Columbia. SJCS is committed to supporting and advocating for people of all abilities, cultivating caring communities to ensure that everyone has the opportunity to thrive. The organization supports individuals living with intellectual and developmental disabilities as well as adults and children experiencing hunger and homelessness in four states and the District of Columbia.

At SJCS, we meet individuals where they are, learning who they are, affirming their individuality, strengths, and hopes. Advancing inclusive communities where every person, regardless of circumstances, has the right to live their best life is our mission and drives our services and programs.

Overview

The Team Lead – Residential role supports the individual needs and desired outcomes of people with disabilities served in both directly operated and supported living arrangements. Services aim to create safe, normal living situations that promote self‑direction, community integration, and development of independent daily living skills.

Responsibilities

• Develop and lead a strong, collaborative team of residential support specialists to operate high‑quality, multi‑dimensional residential services in assigned departments; ensure routine meetings with each assigned department.
• Continuously convey the mission, vision, and philosophy of the agency through formal and informal communication with residential support specialists; provide direct instruction, coaching, and modeling behavior.
• Provide residential support staffing as indicated in annual budgets; provide direct coverage during emergencies and maintain 24‑hour on‑call management coverage for all assigned departments.
• Lead the residential support specialist team to develop, implement, and oversee all activities supporting the operation of assigned Community Living departments.
• Ensure full implementation and documentation of each person’s Individual Service Plan (ISP); attend all assessment and ISP meetings.
• Ensure staff are trained in Behavior Support Plans and that required data is collected accurately and per plan stipulations.
• Maintain residences and vehicles in a safe, secure, and aesthetically pleasing condition.
• Ensure the safety and security of all individuals served; report incidents to required parties in a thorough and timely manner; participate in investigations and ensure incident reports are routed appropriately.
• Ensure medical care required by ISPs is implemented promptly and thoroughly; recognize and respond to health or behavioral changes; schedule medical appointments and attend with individuals; transmit medical documents to agency nurse immediately after visits.
• Ensure medications are ordered, obtained, and made available per physician orders; monitor Medication Administration Records and report errors promptly per protocol.
• Ensure ancillary services identified in ISPs (plans, therapies, etc.) are made available in a timely and efficient manner.
• Ensure compliance and quality assurance of all records for individuals and the assigned department through routine review and maintenance of logs, files, medical appointment records, and reports.
• Facilitate planning of community activities by residents; ensure staff implement the activity schedule and document activities; monitor activities to ensure ISP goals are addressed; manage individual funds requests and accounting per agency policies.
• Complete all administrative duties including billing documentation.
• Participate in implementation of the state’s recruitment plan; staff orientation and training; staff observations and evaluations.
• Oversee staff electronic timekeeping and ensure accuracy of recorded time prior to Program Director approval each pay period.
• Attend and participate in all relevant agency events, workshops, training, and meetings.
• Perform other job‑related duties as assigned.

Qualifications

• High school diploma or G.E.D. required.
• Two or more years of related experience working with people with disabilities; experience in community‑based programs preferred.
• Minimum one‑year supervisory experience required.
• Valid health certificate to meet agency or funding authority requirements.
• Complete criminal background and record checks as required by SJCS and funding authorities.
• Valid state‑issued driver’s license with a clean driving record.

Physical and Environmental Conditions

• May lift, position, and/or transfer individuals with disabilities.
• Work environment involves risks or discomforts, such as safe vehicle operation and exposure to aggressive human behavior; requires special safety precautions.

Benefits

• Medical, dental, vision, STD, and other benefits; company contributions.
• Retirement plans.
• Company‑paid LTD.
• Connectivity reimbursements for some employees.
• PTO, vacation, and sick time off.
• Flexibility and family culture.
• Ability to help others live their best life.

Reasonable Accommodation

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Equal Opportunity Employment

St. John's Community Services is an Equal Opportunity Employer. St. John's Community Services does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental quality, military service, or other protected class.