Techno-Functional Cruise Industry SME (Senior Resource)
Location: Miami, FL
Contract
Role Mandate
Cruise Domain Leadership – positioning as the go-to advisor for cruise CXOs on modernization, digital platforms, and Cruise 2030+ revenue models. Blend deep operational knowledge with enterprise architecture to shape deals, RFPs, and lighthouse transformations.
Core Responsibilities
Domain Authority & Advisory
- Serve as customer’s single Cruise SME across sales, pre-sales, consulting, and delivery.
- Advise Cruise CXOs (Carnival, RCCL, NCL) on shore-to-ship modernization, commerce platforms, and sustainability tech.
- Shape GTM narratives, influence strategic RFPs, and lead executive workshops.
Thought Leadership
- Build Cruise 2030+ POVs: Smart Ships, Platformization, AI Revenue Models.
- Scale strategic partnerships for CRS/PMS modernization.
Must-Have Expertise Matrix
- Cruise Operations (Deep – 50%+ Weight)
- Casino/Spa/Loyalty: Integrated guest profile, onboard commerce
- Turnaround Day: Embarkation orchestration, crew workflows
- Fleet Ops: Itinerary optimization, port agent coordination
Techno-Functional (40–50% Coverage)
- Enterprise Architecture: Shore-to-ship hybrid integration
- Data/AI: Customer 360, demand forecasting, personalization ML