CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. The Service Desk Technician II will be part of our support team providing exceptional customer service by focusing on finding the right solution with each client. This is a remote role. Occasional travel to local client sites is required and on-call availability may be required, which would be scheduled in advance. 2–3+ years of recent experience providing technical support in an MSP or corporate IT environment
Proficient with Windows 10/11 and basic Windows Server administration (2016 or higher)
Experience performing common server tasks: user and group management, shared folder permissions, log review, service restarts, basic troubleshooting of AD/DNS/DHCP issues
Working knowledge of Microsoft 365 administration (license assignments, mailbox management, MFA, Teams/SharePoint basics)
Familiarity with Remote Desktop Services / Remote Desktop Gateway (user access issues, session resets, profile issues)
Understanding of core networking concepts (DNS, DHCP, VPN, IP addressing, basic firewall troubleshooting)
Experience supporting desktops, laptops, printers, mobile devices, and standard business software
Strong customer service, communication, and documentation skills
CompTIA Security+, Network+, Azure Fundamentals, or equivalent (or in progress)
Valid driver's license may be required for onsite client support (if applicable)
Respond to escalated tickets from Level 1 and provide timely resolution within SLA
Troubleshoot Windows OS, Microsoft 365, email, remote access, and user access issues
Assist with server-related support activities under guidance of senior engineers (folder permissions, account provisioning, login failures, RDP access issues, etc.)
Support users connecting through Remote Desktop Gateway / VPN and troubleshoot session, credential, or MFA issues
Deploy, configure, and support workstation hardware, approved applications, and peripheral devices
Document tickets, resolutions, and SOP revisions accurately in the ticketing system
Quarterly bonuses
Flexible, unlimited PTO
Medical/Dental/Vision/Life/Disability coverages available
~
Technical Supporter in miami at Unknown Company
This position is listed as full time and able to be worked remotely.