We are a growing Managed Services Provider hiring a Help Desk Technician Level 2 to support onsite projects, hardware deployments, and client infrastructure work across multiple client environments. This role is ideal for someone with MSP experience who has moved beyond basic help desk support and has strong hands-on experience with Windows Server, virtualization, networking, and hardware deployments. You will focus on racking, stacking, cabling, device installs, and onsite project work while partnering with engineering teams on configuration and handoff.
Travel to client sites for onsite project work and infrastructure deployments Rack, stack, cable, and install servers, firewalls, switches, and network devices Support workstation, server, firewall, and network hardware deployments Assist with equipment staging, mounting, labeling, and physical infrastructure setup Work with engineering teams to support configuration, documentation, and project handoffs Troubleshoot basic server, networking, firewall, and virtualization issues during deployments Document completed work and keep project timelines on track
Experience working for a Managed Service Provider
2+ years of IT support, help desk, field support, or infrastructure support experience
Strong hands-on experience with Windows Server environments
Strong experience with VMware, Hyper-V, or virtualized infrastructure
Experience with hardware deployments, cabling, device installs, and racking/stacking
Working knowledge of servers, switches, firewalls, TCP/IP, and network infrastructure
Exposure to Microsoft 365, Azure AD, Intune, or SharePoint
Ability to work independently at client sites and communicate clearly with clients
100% company-paid Health, Dental, and Vision Insurance
Life and AD&D Insurance
Short-Term and Long-Term Disability Insurance
6 paid holidays
Mileage reimbursement
Health savings plan
Bonus opportunities
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This position is listed as full time and onsite.