Technical Specialist - Concrete Flooring Group - Western Region

Technical Specialist - Concrete Flooring Group - Western Region

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JOB SUMMARY
THE IDEAL CANDIDATE WILL BE LOCATED IN ONE OF THE FOLLOWING METRO AREAS: SEATTLE, PORTLAND, LOS ANGELES, BAY AREA OR PHOENIX. Support the growth of sales within the assigned geographic territory for the Concrete Flooring Group by delivering strategic product recommendations, technical expertise, and training to PROSOCO’s field sales teams and customers. Ensure alignment with business development goals by fostering stronger relationships, optimizing regional product selection, and enhancing customer knowledge to drive increased specifications, sales and market penetration.

Essential Functions

• Support regional sales to grow and develop CFG markets within a defined geographical territory.
• Evaluate needs and promote PROSOCO products and service to independent representatives, distributors, contractors, architects, and engineers.
• Collaborate with field sales members to answer customers’ questions about products, and availability.
• Emphasize product features, based on analyses of customer’s needs.
• Demonstrate the use of products. (Onsite training).
• Advise customers on product usage to ensure performance and improve efficiency.
• Provide feedback to PROSOCO lab so that products can be tailored to client’s needs.
• Assist customers in selecting products based on customer needs, product specifications, and building conditions.
• Provide customers with ongoing technical support.
• Create and participate in sales presentations that explain product specifications and/or applications.
• Complete expense reports, sales reports, or other paperwork.
• Identify prospective customers, using leads from existing clients, participation in organizations, or trade show or conference attendance.
• Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
• Stock or distribute resources, such as samples or promotional or educational materials.
• Keep up to date on market conditions, business trends, environmental regulations, or industry developments by attending sales/trade shows and by reading Masonry related publications.
• Participate in corporate meetings and scheduled conference calls with CFG business unit members and others as required.
• Participate in trade shows throughout the United States as required.
• Other duties as assigned to meet company and regional goals.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• Sales & Marketing - knowledge of principles and methods for showing, promoting and selling products and services.
• Customer Service - knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Negotiation - the ability to reach a beneficial outcome to reconcile differences.
• Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Speaking & Writing - excellent written and oral communication to effectively convey information to others.
• Ability to speak clearly and to communicate information and ideas both verbally and in writing so others will understand.
• Active Learning - understanding the implications of new information for both current and future problem-solving and decision-making.
• Instructing - teaching others how to do something
• Time Management - managing one’s own time effectively and efficiently.
• Organizing, Planning & Prioritizing Work - developing specific goals and plans to prioritize, organize, and accomplish your work.
• Establishing and Maintaining Interpersonal Relationships - developing constructive and cooperative working relationships with others and maintaining them over time.
• Honest and ethical.
• Adaptability/Flexibility - being open to change (positive or negative) and to considerable variety in the workplace.
• Dependability - being reliable, responsible, and fulfilling obligations.
• Leadership - willingness to lead, take charge, and offer opinions and direction.
• Persistence - determined continuance in a course of action in spite of difficulty or opposition.
• Achievement/Effort - establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Cooperation - being pleasant with others on the job and displaying a good-natured, cooperative attitude. being a team player for the good of the organization.

PHYSICAL DEMANDS

• Ability to frequently carry, lift and/or move up to 20lbs and occasionally up to 75lbs.
• Digital dexterity and hand/eye coordination in operation of office equipment.
• Ability to speak to and hear customers and/or employees, via phone in person.
• Ability to sit, climb or balance, and stoop, kneel, crouch or crawl.
• Body motor skills sufficient to travel via auto or air for presentations, jobsite visits and other meetings.

WORKING CONDITION & ENVIRONMENT

• Job operates in a professional office or home office environment.
• This role routinely uses standard office equipment such as computers, mobile phones, photocopiers, scanners, iPads, and digital cameras.
• Occasional field work outdoors with PROSOCO and other products.
• Ability to use appropriate PPE and conduct materials testing.
• Occasional travel and overnight stays ~50-60% (may vary).

Education - Certification

High School or Equivalent. Previous experience with concrete flooring required.