Technical Service RepresentativeLooking for a role that combines technical troubleshooting, customer support, and hands-on problem-solving?We're seeking a Technical Service Representative to support customers in the pharmacy and long-term care industry by helping resolve equipment and operational challenges. This position is ideal for someone with mechanical, electrical, and technical troubleshooting experience who enjoys diagnosing problems, supporting customers, and finding practical solutions.If you enjoy working with equipment, helping customers succeed, and learning new technologies, this could be an excellent opportunity.What You'll DoProvide technical support to customers via phone, email, and online support systemsTroubleshoot equipment and operational issues using technical documentation, drawings, and software toolsDiagnose and resolve customer concerns efficiently and professionallyConduct equipment repairs, modifications, and adjustments as neededAssist with testing and evaluation of new products and technologiesReview customer processes and recommend technical solutions to improve operationsDocument service activities, troubleshooting steps, and resolutions accuratelyMonitor and manage support cases to ensure timely resolutionServe as a technical resource for supported products and applicationsParticipate in ongoing training and product development initiativesTravel locally and occasionally out of state to support customer needsWhat We're Looking ForStrong mechanical and electrical troubleshooting skillsExperience diagnosing and resolving equipment-related issuesExcellent problem-solving and analytical abilitiesStrong communication and customer service skillsAbility to work independently and manage multiple prioritiesComputer proficiency including Microsoft Word, Excel, and PowerPointExperience working with technical documentation and service reportsAbility to collaborate effectively with internal teams and customersValid driver's license and ability to travel as neededTechnical installation, equipment support, or field service experience preferredPhysical RequirementsAbility to lift up to 60 pounds occasionallyAbility to push, pull, kneel, reach, sit, walk, and stand throughout the workdayAbility to work with equipment, tools, and technical systems in various environmentsAbility to travel to customer locations as neededBenefitsCompetitive CompensationFull-Time ScheduleProfessional Development OpportunitiesHands-On Technical ExperienceOpportunity to Work with Innovative Products and TechnologyCollaborative Team EnvironmentLong-Term Career Growth PotentialThis is a great opportunity for someone who enjoys solving technical challenges and helping customers succeed. You'll have the opportunity to work with advanced equipment, support real-world customer applications, and play an important role in product performance and customer satisfaction.If you're looking for a career that combines technical expertise, customer interaction, and continuous learning, we'd like to hear from you.Apply today to learn more about this opportunity.