Technical Service and Support Manager

Technical Service & Support Manager

Location: Summerville, SC

Step into a high-impact leadership role where you’ll shape the future of technical service operations for cutting-edge scientific equipment. My client is seeking a forward-thinking leader to elevate service delivery, drive innovation, and ensure mission-critical systems supporting research and healthcare operate flawlessly.

Why You Should Apply

• Competitive salary range
• Comprehensive benefits including healthcare, 401(k) with match, and PTO
• Relocation assistance provided
• Lead global service strategy with real influence on business outcomes
• Drive digital transformation and ERP-integrated service innovation
• Strong career visibility with executive leadership exposure
  
  

What You’ll Be Doing

• Lead all technical service and support operations across teams and partners
• Drive service excellence through KPIs, SLAs, and customer-focused strategies
• Oversee parts operations, logistics, and aftermarket revenue growth
• Manage warranty programs, analytics, and ERP integration
• Mentor service teams and expand third-party service networks
• Champion digital tools, data analytics, and continuous improvement
  
  

About You

• Bachelor’s degree in Engineering, Life Sciences, or related field
• Deep expertise in scientific cold storage or laboratory equipment
• Strong leadership in service operations, parts, and warranty programs
• Experience with ERP systems, digital transformation, and analytics
• Knowledge of regulated environments (FDA, GMP, ISO)
  
  

How To Apply

We’d love to see your resume, but we don’t need it to have a conversation. Send us an email to tomt@scientificsearch.com and tell me why you’re interested. Or, feel free to email your resume. Please include Job#19840.