Microsoft Technical Program ManagerLocation: Seattle, remoteDuration: 12 monthsQualifications:5+ years' of high-tech industry experience in business program managementMicrosoft Dynamics experienceMicrosoft Power Platform experienceExcellent business analysis skills including understanding data in relation to the business and profiling the data to produce detailed artifacts for executive level customersCreating efficient communications using PowerPoint decksExperience in working in Agile model and weekly/bi-weekly sprintsWorking knowledge of ADO, Jira or RallyAnalytics knowledge of Excel e.g. pivots, lookups, etc. is preferredExposure to managing projects/programs related to modern support solutions like bots, virtual agents, live agent chat support, transition and managing of tools/platform, etc.Experience creating simple PowerBI reports sourcing from Azure DevOps (ADO), Excel to gain business insights is a plusThrives in fast paced dynamic organizationsEffective leadership, interpersonal and communication skillsDemonstrated ability to manage business relationships across teamsThe Technical Program Manager provides program management services to maintain relationships and collaboration between the business, engineering, leadership stakeholders and user teams affected by various aspects of the organization's platform.
This program involves multiple cross-functional engagements for execution and delivery of customer service for our customers.Roles & Responsibilities:Responsible for program coordination with business stakeholders and project teamSupport program strategy and prioritizationDrive program/project from project initiation through deliveryInterface with client, as required on technical and/or project mattersOrganize cross-functional activities ensuring that deliverables are completed on scheduleCreate and maintain program/project schedules and status reportsWorks closely with program/process owners, stakeholders, and business partners to identify business change and develop effective communicationsAssist with overall project management and administrative support duties (e.g., note taking, task delegation, maintaining hygiene in Azure DevOps (ADO), etc.)Monitor and encourage compliance to internal processes to support the adherence to program strategyDrive clear program level communications, provide transparency and data-driven insights including preparing content for executive reviewsDevelop reporting and/or analyticsAttend sprint planning and sprint review meetings