Role Summary
The Tech Delivery Leader is the senior-most executive on the ground for the account. (CS1) This person carries dual accountability: they are the final authority representing the account to the client's leadership (CTO/VP-Technical equivalents), and they own end-to-end delivery execution — schedule, budget, quality, and margin — across every workstream. The Tech Delivery Lead runs the delivery organization day-to-day (CS2) through the Technical Delivery Manager(s), Program/Project Manager(s), Architect(s), and Product Manager(s), translating technical trust and stakeholder alignment into shipped, credible work.
Key Responsibilities
- Maintain on-site presence with the client's integration teams and build rapport at the client's leadership level.
- Represent the account to the client's CTO/VP-Technical equivalents, acting as the final word on credibility and positioning.
- Validate that solution direction is credible before it reaches the client; hold authority to redirect solution approach before client presentation.
- Resolve technical escalations that require executive-level authority, partnering with the Principal Architect(s) as needed.
- Own end-to-end delivery execution for the account: schedule, budget, staffing, quality, and margin across all workstreams.
- Run the delivery organization day-to-day via Technical Delivery Leaders, Project Manager(s), (CS3)Architect(s), and Product Manager(s), setting direction and removing blockers.
- Stay accountable for the account's core delivery KPIs: on-time/on-budget delivery, quality, and team utilization.
- Approve or reject resourcing and staffing changes; hold authority to re-plan scope or timeline within account guardrails.
- Champion the adoption of agentic/AI-assisted development practices across the delivery organization, ensuring the account's agent-orchestrated development model is executed responsibly and effectively.
- Conduct once a month on-site visits to the client to maintain visibility, strengthen relationships, and stay close
to emerging needs across the account. - Proactively mine the account for expansion opportunities — new workstreams, adjacent problems, or additional scope — surfacing them early rather than waiting for the client to ask.
- Assist the Client Partner in pursuing account-mining opportunities, providing the credibility and solutioning support needed to convert them into scoped work.
- Represent the account in growth, expansion, and renewal conversations with client leadership where credibility is the deciding factor.
- Mentor and provide executive-level backing to Technical Delivery Managers, Architects, Program/Project Managers, and Product Managers across the account.
Required Qualifications
- 15+ years of experience in technology delivery, with substantial time in a senior leadership role (Sr Director or Director) at a consultancy, systems integrator, or enterprise technology organization.
- Proven track record owning end-to-end delivery execution — schedule, budget, quality, and margin — for large, multi-workstream client engagements.
- Demonstrated ability to build and sustain technical trust at the client's executive level (CTO/VP-Technical), including representing decisions directly to that audience.
- Experience serving as the final authority on an account's technical direction, including the judgment to redirect a solution approach before it reaches the client.
- Strong track record managing distributed onshore/offshore delivery organizations at scale.
- Comfortable holding dual accountability for both technical credibility and commercial/delivery outcomes simultaneously — this is not a purely technical or purely operational role.
- Experience mentoring and providing escalation support to Technical Delivery Managers, Architects, Program/Project Managers, and Product Managers.
- Demonstrated ability to work effectively with offshore delivery teams, coordinating across time zones, delivery locations, and reporting lines.
- Comfortable operating in a business-development-adjacent capacity — spotting account-mining opportunities during client conversations and partnering with the Client Partner to shape them into pursuits.
- Willingness and ability to travel to client sites frequently to maintain the on-the-ground presence this role requires.
Preferred Qualifications
- Prior title of Sr Director/Director/Technical Director or equivalent at a consulting or systems-integration firm.(CS5)
- Experience in healthcare, or another regulated industry is good to have.
- Track record of driving account growth or expansion on the strength of demonstrated credibility.
- Experience operating within an agent-orchestrated or AI-augmented development delivery model.