Role Overview
As a Technical Director for the Commercial Auto line of business, the successful candidate will be a positive influence and leader/mentor for aligned risk control consultants while completing complex and high premium auto line of business surveys. The Commercial Auto Technical Director closely partners with the assigned underwriting team to provide consultative service while supporting project completion. AI utilization, familiarity with industry advancements in vehicle technology applications, and knowledge of autonomous vehicles and mobility devices are critical skills.
The role is responsible for training and mentoring less experienced consultants to improve their commercial auto expertise. The Commercial Auto Technical Director develops strategies to identify, address, and improve the discipline’s commercial auto skills. The successful candidate understands the role of emotional intelligence in the coaching process and takes ownership of aligned learners’ development.
Self‑performed work will include prospective, new business, renewal, and service type visits. Surveys will consist of preparation, account contact, hazard and control evaluation, potentially across all lines of business, with commercial auto being the focus. Candidates may also understand other lines of business such as liability, property, and workers’ compensation. The work supports Liberty Mutual Risk Control initiatives and showcases the value of doing business with Liberty Mutual.
What You’ll Do
- Strengthen our market leadership by developing key relationships with large‑premium, complex clients.
- Educate and empower risk control consultants and clients by providing coaching, training, and resources to promote best practices in safety and risk management.
- Collaborate with cross‑functional teams across Risk Control, Underwriting, and Claims—including direct customer service—to ensure comprehensive risk assessment and management strategies.
- Survey and service high‑premium and complex accounts, completing prospective and new business surveys and providing targeted service to our largest and most sophisticated clients using commercial‑auto specific tools.
- Analyze and optimize using data analytics and industry insights to identify trends, develop actionable strategies, and drive continuous improvement in risk control practices, including applying AI to generate insights and results.
- Influence the future by monitoring trends in commercial auto and mobility to shape the direction of our risk control initiatives, influencing policy and procedural changes that enhance our market position.
What We’re Looking For
- An agile mindset with a passion for problem‑solving and innovation, thriving in a diverse, fast‑paced environment.
- Proven experience in risk control within the commercial auto insurance industry.
- Exceptional coaching and communication skills to inspire and guide both teams and clients.
- The ability to monitor and evaluate the technical quality of loss prevention services delivered by less experienced consultants.
- Strong technical commercial auto knowledge and analytical skills to interpret data and inform decision‑making.
- A can‑do attitude that supports both risk control and underwriting while balancing multiple priorities.
- A commitment to actively acquiring and retaining profitable business.
- The ability to lead and collaborate on projects.
Qualifications
- Bachelor’s degree in Engineering or related field with a clear trajectory of increasing skills in the commercial auto insurance field.
- At least 10 years of directly related consulting experience in risk control or a progressive safety/health field; candidates are typically working toward or have obtained an advanced degree and/or a professional certification such as CSP, ARM, CRM, CPCU, CIH, CDS, CDT, or CPE.
- Advanced knowledge, skills, and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management, and progress measurement; conversant in FMCSA regulations, telematics, micromobility, and autonomous vehicles.
- Strong and effective interpersonal, writing, and other communication skills, and the ability to develop and maintain effective relationships with customers, peers, and industry contacts.
- Excellent coaching and mentoring skills.
- Demonstrated ability to retrieve and enter information using various proprietary software applications and to create or modify documents and complex spreadsheets using the Microsoft Office suite, and to obtain information from the FMSCA/SMS sites.
- Home based with variable travel of approximately 30‑40%.
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco