Job TitleEstablished in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown nearly 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as "Culinary Ambassador" promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 8,000 Japanese foods, beverages, restaurant equipment and supplies.BenefitsAll paid Health, Dental, and Vision Insurance for employees and their dependentsLife Insurance and 401k Plan with company match.LocationEl Monte, CAHoursM-F: 8AM – 5PMEssential Job FunctionsAct as initial contact for all internal technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and internet access problemsEscalate the issue and communicate with vendors for solution when necessaryPerform installs, upgrade, moves, and changes for computer workstation hardware and software, printers, and other peripherals.Coordinate with vendors to update, maintain, and repair hardware, phone operating system, and network to ensure optimal performanceIdentify and order necessary equipment and components to ensure smooth Company operationsMaintain records, logs and reports of assistanceManage IT asset inventory and asset tagsManage and maintain Company software applications including user credentials, master files, backup files, and logsAttend Company events and functions outside of normal working hoursOther duties as required from managerObligation to answer to all management as requestedPhysical RequirementsAbility to sit for a majority of the working dayAbility to type on the computer for extended periods of timeAbility to reach, bend, kneel, and lift up to 25 pounds on occasionWorking ConditionsNoise Level: Normal to Loud while indoorsOther RequirementsIntermediate level English – Read/write/speak/listenBasic level Japanese preferred – Read/write/speak/listenAbility to work independently and as a teamAbility to adapt to frequent changes in assignments and workloadAssociate's Degree or above required. Bachelor's Degree in information technology or other related field preferred3 – 5 years of experience as IT Technician or other relevant experience preferredKnowledge and SkillsProblem-solving skillsIntermediate Microsoft Office proficiencyCommunication and interpersonal skillsType a minimum of 40 WPMUp-to-date IT knowledgeKnowledge of software and operating systemsKnowledge of Japanese foods and sakes preferredThis position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs. The information contained herein is subject to change in the Company's sole discretion, and no part of this document is to be construed as an express or implied contract of employment, nor does it alter the "at-will" employment status with the Company.
Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.Mutual Trading Company, Inc. is an Equal Opportunity Employer.