Systems Monitoring Specialist

Systems Monitoring SpecialistEssential Job FunctionsAnalysis of non-reporting and underperforming PV systemsUtilization of SalesForce and work order creationInvestigation of systems to determine production issue reasonData analysisData CorrectionDevelopment, implementation, and analysis of reports through software platformsCross departmental communication and investigation to support service necessary to fix known production issuesWork with vendors to identify new process to become more efficientSupport field techs with information to problem solveWork with Customer care to assist in case closuresOn occasion direct customer communication to explain system productionCompetenciesExcellent communication skillsAble to work independently and prioritize work loadAbility to juggle many projects with changing prioritiesAbility to adapt in a fast paced, changing environmentAbility to analyze dataTeam player attitude a MUST!Ability to follow management direction and take constructive feedbackEducation/ExperienceBachelor's degree preferred but not requiredKnowledge of solar power energy field is preferredMust be proficient in Microsoft Office (Excel and Power Point)Excellent written and verbal communication skills requiredMust be self-directedSalesforce experience is a plusPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.