Systems EngineerLocation: Seattle, WA - RemotePosition Type: ContractUS Citizen, Green Card, TN, GC EAD and H4 EAD only. No third-party agencies corp to corp.Experience with implementation and design of a CCaaS platform like Genesys, Avaya, Amazon Connect:Following guidance from senior Engineers; implement contact flow routing using speech recognition (Lex), queues, routing profiles/skilling, users, porting of TFN and DIDs.Adhering to work instructions from team, monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixesStrengthen understanding in maintaining security, backup, and redundancy strategies as defined by senior staffStrong Working Knowledge of AWS:console, Amazon Connect, Lex, Lambda, DynamoDB, CloudFront, Cognito, CloudWatch, etc.Agile Methodology:Strong understanding of scrum practices, including writing user stories, prioritization, refinement, and other ceremoniesExperience with issues and project tools such as JIRA and ConfluenceProduction Support:Tier 1 and Tier 2 management and monitoring of all installed systems and infrastructure with tools such as CloudWatch, pertinent to specified role (e.g. concurrent volume, API errors, service limits, Lambda invocations, etc.)Troubleshooting experience to find root cause of issues and suggesting solutions to fix the problemExperience being on an on-call rotation utilizing tools such as PagerDutySystems Design and Consult:Begin to deepen comprehension of underlying infrastructure components relative to CCaaS performance and logical contact flow designBegin training and comprehension of dependencies on contact flows such as Lambda, Lex, and other downstream servicesContinuous Process Improvement through Assessing Contact Center Technologies, Releases and Upgrades:Begins to develop in staying current on new core and app infrastructure technologies that impact contact flow designBegins to develop in staying current on new CCaaS releases, pointing out updates and understanding on how these could impact or benefit user and/or application