Systems EngineerLocation: Seattle, WA - RemotePosition Type: ContractUS Citizen, Green Card, TN, GC EAD and H4 EAD only. No third-party agencies corp to corp.Experience with Implementation and Design of a CCaaS Platform Like Genesys, Avaya, Amazon ConnectFollowing guidance from senior engineers; implement contact flow routing using speech recognition (Lex), queues, routing profiles/skilling, users, porting of TFN and DIDs.Adhering to work instructions from team, monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixes.Strengthen understanding in maintaining security, backup, and redundancy strategies as defined by senior staff.Strong Working Knowledge of AWSconsole, Amazon Connect, Lex, Lambda, DynamoDB, CloudFront, Cognito, CloudWatch, etc.Agile MethodologyStrong understanding of scrum practices, including writing user stories, prioritization, refinement, and other ceremonies.Experience with issues and project tools such as JIRA and Confluence.Production SupportTier 1 and Tier 2 management and monitoring of all installed systems and infrastructure with tools such as CloudWatch, pertinent to specified role (e.g. concurrent volume, API errors, service limits, Lambda invocations, etc.)Troubleshooting experience to find root cause of issues and suggesting solutions to fix the problem.Experience being on an on-call rotation utilizing tools such as PagerDuty.Systems Design and ConsultBegin to deepen comprehension of underlying infrastructure components relative to CCaaS performance and logical contact flow design.Begin training and comprehension of dependencies on contact flows such as Lambda, Lex, and other downstream services.Continuous Process Improvement through Assessing Contact Center Technologies, Releases and UpgradesBegins to develop in staying current on new core and app infrastructure technologies that impact contact flow design.Begins to develop in staying current on new CCaaS releases, pointing out updates and understanding on how these could impact or benefit user and/or application.