Job Posting
Omni-Channel Contact Center Engineering Team responsible for managing enterprise customer care technology application and experiences.
Project Description: Migration of a contact center platform from legacy contact center technology to cloud based solutions.
Position Summary/Job Description: We are looking for a candidate with experience in enterprise contact center solutions/technologies. Ideal candidate will have deep understanding of legacy contact center platforms like Cisco, Avaya or Genesys, along with the thirst/mentality to solve day-to-day contact center operational problems in call routing, building tools to improve agent/workforce manager experiences, reporting and troubleshooting.
• Experience in any of the top cloud solutions (AWS, Azure or GCP)
• Proficient in at least one of ReactJS, JavaScript or TypeScript.
• Have experience in building systems in any language and love learning.
• An expert in building and utilizing JSON data sources.
• Ability to write code for integrating applications with APIs/Webservices with complex authentication and processing requirements.
Skills Overview:
What are the top five skills and number of years of experience required to perform this job?
• 5+ years of software development experience
• Cisco/Avaya/Genesys Contact Center solutions – Minimum 5 years
• Cloud Contact Center Solutions - Minimum 2 years
• ReactJS/JavaScript/TypeScript – Minimum 3 years
What are some preferred/nice to have skills the manager is looking for?
• Experience with Twilio Contact Center Implementation is highly preferred.
• Prior experience with writing and optimizing Twilio Functions.
Required Skills: React, Javascript Additional Skills: Software Developer
This is a high PRIORITY requisition.