Systems Analyst Sr - ITCome join the Starbucks Store Location Data Exchange (SLDX) Team! We are looking for a seasoned analyst to work with our fun team and assist us in building out a master data management system for store data. Built on the latest technology and serving up data through a new, real-time API, SLDX will be the hub of information that customer facing and enterprise systems will access for trusted, quality, governed data. The solution will help to:re-invent and improve the customer experience as they interact with store data through our mobile and web applications,facilitate our partners in the field (district and store managers) to maintain store data attributes in real time and improve efficiency of that task, andincrease automation and efficiency of store data creation, maintenance, and analytics for data stewards and scientists in our support centers.This position contributes to Starbucks success by applying knowledge of business requirements and systems technology to effectively support existing processes/applications while identifying, designing, and deploying enhanced process and technology solutions supporting the operational requirements and/or strategic initiatives of a specific business unit or function. Defines overall business requirements and provides process consulting on projects and sustainment initiatives of moderate scope and complexity.
Coordinates functional requirements and solution design activities across initiative teams, various Information Technology (IT) groups, and business stakeholders to collaboratively develop effective solutions. Leverages subject matter expertise to drive the resolution of more complex business technology challenges. Coaches and mentors less experienced analysts.Models and acts in accordance with Starbucks guiding principles.Responsibilities and essential job functions include but are not limited to the following:Solution DeliveryProactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)Gathers, analyzes, and documents business requirements to support the design and development of technology and/or process solutionsLeverages relevant process and technology expertise to propose appropriate solution optionsTranslates business requirements into technology solutions. Clearly defines and communicates targeted functional solution via functional design specifications. Verifies technical designs satisfy functional requirements.Leads iterative solution design and prototyping effortsPerforms application configuration in support of solution delivery initiativesCoordinates solution delivery activities with vendors as requiredLeads solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results.Creates system and end-user documentation to support new system implementation, enhancement deployment, and incident management efforts.
Delivers training and performs knowledge transfer to team members as required.Supports project initiation efforts by assisting in the definition of project scope and the development of work plans, estimates, and timelinesProduction SupportLeverages subject matter expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root causeCoordinates issue resolution efforts across peer support groups, technical support teams, and vendors as requiredEffectively coordinates and communicates issues resolution with end-usersCorrelates related production issues and assesses trends to identify broader improvement opportunitiesExtends technology support internationally to support global business operationsCoordination/LeadershipEffectively facilitates/negotiates through challenging situationsInterfaces across all organization levels comfortably with internal business customers, technical support resources, and external business partnersLeads/influences groups though effective decision makingMay lead project teams or direct the activities of a given project phaseSupports the development of less-experienced analysts through coaching and mentoringSupports team building and internal process improvement effortsRelates system solutions to broader organization strategies and objectivesSummary of Experience YearsRelevant functional/business process experience - 7Solution design, testing, and implementation experience - 7Applicable application and system configuration experience - 7Production support, system maintenance, upgrades, and enhancement delivery experience, - 7End user support and documentation experience - 6IT Project experience as project resource or lead - 2Required Knowledge, Skills and AbilitiesAbility to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activitiesKnowledge of system development methodologies with experience throughout the full project lifecycleAbility to identify/define technology solutions delivering required business capabilitiesKnowledge/skill to objectively assess benefits, costs, and viability of proposed solution options- Knowledge of business process design and ability to drive process improvement initiativesAbility to design and deploy highly reliable and scalable global technology solutionsAbility to develop clear, thorough functional design specifications that drive effective solution developmentKnowledge of effective testing practices and methodologiesAbility to define and execute appropriate test scenarios to validate system solutionsStrong analytical and problem-solving skillsKnowledge of SQL and ability to utilize ad hoc query tools (i.e. TOAD, SQL Plus) to troubleshoot system issuesAbility to influence and coordinate the efforts of othersAbility to coach/mentor less-experienced analystsStrong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end-user trainingAbility to collaborate and drive consensus across a diverse group customers with conflicting prioritiesStrong interpersonal skillsAbility to quickly learn new application systems and technologiesExpertise in dealing with ambiguity and prioritizing work with little to no guidanceKey Technical SkillsExperience with system integrations, writing API contracts, and understanding of real time APIs and Event Hubs requiredUnderstanding of JSON and XML requiredStrong ability to dig through data and databases requiredExperience with agile methodology and JIRA for issue tracking and work intake a plusEnjoys researching and learning to solve complex problems and paths through ambiguityCore CompetenciesPuts the Customer First: Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.Works Well with Others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.Leads Courageously: Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.Develops Continuously: Continuously seek opportunities to improve self and others.
Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.Achieves Results: Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.