Supervisor- Emergency Transport-Prince William Medical Center

Supervisor- Emergency Transport-Prince William Medical Center

Job Description

Job Code: SU2000
Full Time Days/Mid-shifts

FLSA Status: Non -Exempt

About Us

We are welcoming a new era in healthcare where achieving good health is just the beginning. AtUVACommunity Health, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent andexpertiseof our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As aUVACommunity Healthteam member, you will have a voice in patient care decisions, support the most advanced medicaltechnologiesand llena strong senseof satisfaction from making a difference in people’s lives every day.

Job Summary

The Supervisor, Emergency Transport provides day-to-day operational and clinical oversight of ambulance and patient transport servicesfor assigned site specific areas.

This roleis responsible forensuring safe, efficient, and high-quality transport operations, supporting patient flow, andmaintainingalignment with system-wide standardsestablishedby the Senior Manager. The Supervisor serves as the frontline leader for transport teams, ensuringappropriate staffing, regulatory compliance, and real-time problem-solving to support Emergency Department throughput and interfacilitytransfers.

Operational Oversight (Day-to-Day Management)

Oversees daily ambulance and transport operations across PWMC and HAMC, ensuringappropriate coverageand deployment.

Coordinates staffing assignments, schedules, and real-time adjustments to meet patient demand and throughput needs.

Monitors transport requests, prioritization, and turnaround times tooptimizeefficiency and patient flow.

Serves as the primary point of contact for operational issues, escalation, and incident response.

Collaborates closely with ED leadership, nursing supervisors, and bed management to support patient movement.

Clinical & Quality Oversight

Ensures delivery of safe, high-quality, evidence-based care in alignment with established EMS protocols.

Conducts real-time rounding and observation of staff to ensure adherence to clinical standards and best practices.

Participates in quality audits, chart reviews, and performance improvement initiatives.

Identifiestrends, safety concerns, and opportunities for improvement, escalating asappropriate.

Maintains clinical competency andparticipatesin frontline care as needed.

Provides direct supervision, coaching, and support to EMTs and paramedics across both sites.

Assistswith recruitment, onboarding, and orientation of new hires.

Conducts performance evaluations, provides feedback, and addresses performance concerns.

Supports ongoing competency validation, certifications, and continuing education.

Promotes a culture of accountability, teamwork, and service excellence.

Implements system-wide policies, procedures, and protocols across assigned sights.

Ensuresconsistency in operations, documentation, and clinical practice between sites.

Supportsrolloutof new initiatives, equipment, and process improvements.

Provides feedback to Senior Manager on operational challenges and opportunities for standardization.

Regulatory & Compliance

Ensurescompliance with all EMS regulations, organizational policies, and accreditation standards.

Maintains readiness for audits and inspections.

Overseesvehicle readiness, safety checks, and equipment compliance.

Ensures staff certifications, licensure, and documentation are current and compliant.

Resource & Equipment Management

Monitors andmaintainsappropriate inventorylevels for transport equipment and supplies.

Oversees ambulance readiness, restocking, and cleanliness