Join to apply for the Studio Manager - Wallingford role at Orangetheory Fitness | Afterburn Coaching .
Base pay range: $57,200.00/yr to $67,300.00/yr.
Job Summary: The Studio Manager is responsible for operating and overseeing all front‑of‑house fitness studio operations, as well as leading and developing their sales team. The Studio Manager will manage key performance sales indicators including membership sales and renewals, retail and concession sales, mentor and coach all sales staff in various sales techniques, regulate workout traffic, and maintain premium customer service. The Studio Manager works closely with the Regional Sales & Ops Manager on training and coaching all sales staff, coordinating studio events, and ensuring impeccable studio operations. The Studio Manager will develop and lead a high‑energy culture within the studio and ensure Orangetheory branding through consistency and continuity.
Essential Duties and Responsibilities
- Oversee the hiring, onboarding, and scheduling process of new hires.
- Work closely with the Regional Sales & Ops Manager to train, develop, and coach sales staff members.
- Manage and oversee sales staff workflow throughout the day.
- Drive in‑studio contests based on goals – create incentive programs and drive results with sales staff.
- Ensure that all front desk processes are followed including member check‑in, telephone inquiries, guest registration, cash handling, delinquent account procedures, customer care calls, change requests, and document scanning.
- Provide and maintain the highest level of customer service across all team members and interactions.
- Uphold and adhere to all studio cleanliness and sanitation standards, including restroom checks, equipment cleaning, mopping floors, wiping down, sanitizing surfaces, etc.
- Coordinate with the Assistant Studio Manager and Regional Sales & Ops Manager on social media initiatives.
- Coordinate with Regional Sales & Ops Manager to develop initial and ongoing sales drivers (presale events, studio events, outreach).
- Develop a high‑energy culture through contests and incentive‑based motivation.
- Model all studio activities through self‑involvement (leading by example) and ensure Orangetheory branding through consistency and continuity in all actions.
- Other duties/projects as needed to support successful studio operations and goal achievement.
Job Qualifications
- High school diploma or equivalent.
- Minimum of 2 years experience in a Manager or Assistant Manager role.
- Previous sales leadership and customer service experience.
- Experience working in a quota‑bearing structure preferred.
- Proficient in Microsoft Office.
- CPR/AED certification required: upon hire or attained within the first 90 days of employment. Certification must be maintained throughout employment.
Benefits & Perks
- Competitive pay PLUS bonus potential.
- Opportunities for advancement; long‑term career opportunities within Orangetheory.
- Workout for free.
- Casual/fashion dress code.
- Flexible schedule.
- 401K plan.
- Dental and vision insurance plans.
- Supplemental insurance plans such as hospital, indemnity, and critical illness.
- Potential for PTO benefits and medical insurance after an initial measurement period.
Studio Location
TBD after successful completion of training, depending on business needs.
Job Type
Full Time
Diversity Commitment Statement
The presence and influence of Diversity & Inclusion within Orangetheory Fitness Afterburn is not just a vital and ethical standard to maintain but a powerful confluence and mandatory action. We strive to create an atmosphere free of prejudice and discrimination where all voices can be heard and where diversity can be recognized as an asset rather than an obstacle. Our mission is to coach and train our team to be inclusive and accepting of our differences. We believe that in order to effect the change we want to see in the world, it begins with how we, Orangetheory Fitness Afterburn, are committed to creating workplace equity and diversity while cultivating, fostering, and protecting a culture of inclusion and acceptance.
Disclaimers
This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, Afterburn Coaching, LLC.
Employment Verification and Equal Opportunity
- Afterburn participates in the federal government’s E‑Verify Program.
- Right to work.
- Afterburn provides equal employment opportunities to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Discrimination of any type will not be tolerated.
- EEO is the law.
- Employment at will employer.