At Hot Topic, we’re passionate about music, pop culture, and creating the most amazing in‑store experience for our customers and employees. We’re looking for a Store Manager to lead the team in achieving sales targets, recruiting, developing talent, and delivering excellent customer service.
What You’ll Do
- Ensure that your store achieves the sales plan and/or comp sales goals.
- Recruit, develop, and retain a collaborative and passionate team to run the store alongside you.
- Create buzz and customer engagement through social media, store web applications, and clienteling.
- Lead an operationally sound business, balancing organizational structure, delegation, autonomy, and customer‑first selling practices.
- Monitor shrink/loss prevention, payroll hours, schedules, and external factors that affect business.
- Collaboratively communicate with retail leadership and HQ partners on trends and customer feedback.
- Run sales reports and use data to guide strategy to hit sales targets.
- Adapt to new technologies, communicate company policies, and control supply ownership.
- Merchandise the store compellingly, leveraging planograms and launch all promotions on time.
- Build a bench of talented staff through mentorship, recognition, and feedback.
What You’ll Need
- At least 1–2 years of retail store management experience.
- A high school diploma or GED equivalent; a degree is preferred.
- Strong communication, recruiting, and operations skills (payroll, reporting, scheduling, merchandising).
- A willingness to adapt to the fast‑changing retail industry.
- Open‑mindedness and curiosity about pop culture fandoms and music trends.
- Physical ability to navigate the store, merchandise products, and handle merchandise up to 50 lbs.
$23 – $28.75 an hour. The pay range may vary based on education, location, meeting the minimum job requirements, training and experience.
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