Benefits
- 401(k)
- 401(k) matching
- Direct career growth path to Regional or Area Management positions and additional options
- Competitive hourly base pay, plus tips; performance bonuses
- Merit‑based pay increases
- Paid Vacation
- Complimentary service membership
About the Position
The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.
Requirements
- Management experience
- Customer service experience (retail, restaurant)
- Strength to lift up to 70 pounds; stamina to stand for long periods of time
- Reliable transportation
- Willingness to work in a smoke‑free environment
Who We Are Looking For
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail‑oriented, and compassionate dog lover! We are looking for a HANDS‑ON leader who can manage the day‑to‑day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.
Tasks
- Drive membership sales through health and wellness education
- Maintain a knowledgeable team that prioritizes dog wellness and safety
- Provide leadership, guidance, and mentorship for the Scenter employees
- Drive employee development through leadership, training, and performance reviews
- Uphold quality standards through hands‑on participation, employee audits, and training
- Promptly and accurately communicate information from upper management to your team
- Identify when/where help is needed and provide assistance to keep Scenter on schedule
- Create an environment conducive to teamwork, open communication, and Scenthound values
- Manage client expectations; Resolve customer concerns
- Ensure the safety of dogs and team members at all times
- Adhere to Scenthound sanitary and cleaning practices
Skills and Abilities
- Effective communication with team members and dog parents
- Leadership, coaching, mentorship
- Recruiting, hiring, and creating a happy and effective team
- Problem‑solving
- Attention to detail
- Time‑management – ability to make an efficient schedule
- Computer/technology proficiency
- Accountability; hold oneself and others to a high quality of services