Store Manager | Aesop Coconut Grove | Full Time

Role Purpose

As a Store Manager, you embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance.

Responsibilities

• Work full time on site, including some weekend work.
• Responsible for budgeting.
• Responsible for store‑specific marketing.
• Build the store's client base.
• Choreograph daily activities of a team of Retail Consultants.

Qualifications

• Management experience within a customer service environment.
• Proven track record of effective selling skills and ability to drive commercial outcomes.
• Ability to consistently introduce Aesop products to clients through hand demonstrations.
• History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment.
• Demonstrated ability to utilize empathy to manage interpersonal relationships.
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives.
• Strong communication, problem‑solving, commercial acumen and merchandising skills.
• Working knowledge of skin care and skin care industry (advantageous).
• Knowledge of hair care, body care, fragrance and home categories (advantageous).
• Computer literacy encompassing strong familiarity with Microsoft Office suite.
• Available for a 40 hour work week, including weekends. Must have flexibility to work a retail schedule including evenings, weekends and holidays.

What's on offer

• Monthly incentive programme based on sales performance.
• Time off – vacation and paid time off or paid sick leave depending on local laws.
• Access to VIP perks such as discounts at the L’Oréal internal shop.
• Learning and development opportunities – unlimited e‑learning, lunch & learn sessions, mentorship programmes, and more.
• Employee Resource Groups.
• Access to mental health and wellness programmes.