SRE Engineering Program Manager: iCloud (ASE)
The Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on an extensive scale, meeting Apple's high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure, end-to-end solutions. The Service Reliability Engineering (SRE) team is responsible for service infrastructure that ensures our customers' perfect experience. You will partner with the SRE leaders and work with your Engineering Program Manager (EPM) team in order to define, prioritize, plan, and deliver the project portfolio of technical, infrastructure, and system needs that make Apple, Apple. The projects range from deploying end-to-end infrastructure environments, supporting feature launches, hardware deployments, decommissions, complex system changes, tech refreshes, data migrations, service outage remediation, as well as continually striving to scale and mature operations and operational standard methodologies.
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Responsibilities
- Our team is looking for a dynamic Engineering Program Manager (EPM) to help build and run the foundation that services that millions of customers use every day.
- This is not just a task-based job, you are responsible for successful outcomes and delivery. You'll be partnered with a team whose mission it is to build, maintain and improve Apple's most critical cloud services.
- We're looking for hardworking, passionate people to join our amazing team where we focus on extraordinary service availability, scalability and security while defining standards, implementing standard methodologies and improving operational efficiency.
- If you love non-routine work that requires social intelligence, complex critical thinking and creative problem solving, we'd love to hear from you!
Minimum Qualifications
- BS in computer science or related field.
- 5+ years of experience in software development project management for Site Reliability Engineering / DevOps / Infrastructure domains
- Exceptional organizational, project management, and technical savvy
- Experience leading large scale Infrastructure programs with focus on Cloud environments
- Experience with Kubernetes is a big plus
- Agile project experience with evidence and able to demonstrate knowledge SCRUM background and/or played the role of a Scrum Master is plus
- Experience at prioritizing features, leading & presenting technical roadmaps and identifying & communicating risks early
- A history of leadership, decision making, negotiation skills, and ability to influence partners without direct authority.
- Self-motivated and proactive with proven creative and critical thinking capabilities
- Strong analytical, troubleshooting, and problem-solving skills
- Strong verbal and written communication skills to represent at all levels of the organization
Preferred Qualifications
- Ability to handle multiple simultaneous end-to-end infrastructure, technical projects and partner community comprising of various engineering teams and their partners
- Experience at end-to-end project delivery; building roadmaps through to operational sustainability
- Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,500 and $250,700, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis.