Sr. Underwriting AssistantBroomfield, Colorado, United StatesAbout the JobWe will count on you to:Service a book of business through the full policy lifecycle within service standardsBuild relationships with agency partners and sales representatives to improve risk classification, bind ratios, and sales volumeGain an understanding of agency management, product distribution, and claims procedures that enhance growth and underwriting profitCreate and maintain proceduresProfessionally communicate with producers via phone, email, and chat regarding underwriting questions, policy servicing, and billing questionsMentor and train less experienced team membersWork cross-functionally with Compliance, Claims, Product, Underwriting and other business units to develop process improvements and product enhancementsProvide input and feedback to leadership for continuous process improvementFill in for other team members to ensure business continuity during peak periods and/or when team members are unavailableWhat You Need to HaveWe are looking for someone who has:High attention to detail, creativity, intellectual curiosity, a desire to communicate, and strong time management skillsExcellent customer service and communication skills1-3 years work experience. Bachelors degree preferred but not requiredTechnical Skills: Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, MS Teams)What Makes You Stand Out?The ideal candidate will also have:3+ years of insurance or closely related office experienceSuccessful completion of insurance and/or financial designationsExperience using third-party dataAdditional InformationTraining period 5 days a week until fully trainedProcessing and customer service roleComfortable with emails, phoneWorking on small commercial website teamEntry level associateFinal look prior to issuing policiesCancel, reinstate, amend a policyLimited pricing6 individuals on the teamPrimarily transactional and once qualified more customer service