Sr. Site Reliability Engineer

Senior Site Reliability Engineer

$110,000 - $145,000 / year + Bonus

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data‑driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back‑office operations.

We are seeking a Senior Site Reliability Engineer to own the reliability, scalability, performance, and operational integrity of critical production services. This role is accountable for the full‑service lifecycle, from design and deployment readiness through production operations, incident response, and continuous improvement.

Roles and Responsibilities

• Own production services end to end. Accountable for reliability, availability, scalability, performance, and operational health.
• Define and manage SLIs and SLOs, using error budgets to guide delivery decisions.
• Influence service and system design to improve fault tolerance, observability and operational sustainability.
• Debug complex production issues across application code, services and infrastructure using software engineering practices.
• Perform root cause analysis using logs, metrics, traces, and code‑level investigation.
• Build automation and self‑healing mechanisms to prevent repeat failures.
• Execute production changes (patching, certificate management, software releases) with safety, automation, and observability.
• Design and operate production observability aligned to service health and customer impact.
• Lead and participate in incident response for high‑severity events.
• Collaborate with engineering, product, architecture, and operations teams.
• Operate with autonomy and sound judgment in reliability decisions.

Qualifications & Requirements

• 8+ years of hands‑on Site Reliability Engineering or reliability‑focused engineering experience with end‑to‑end service ownership.
• Proven operation at a senior engineering scope with accountability for reliability outcomes.
• Strong software engineering skills in C#, .NET, Java, Python, React, or similar technologies.
• Practical experience applying SRE principles (SLIs, SLOs, error budgets).
• Hands‑on experience with AWS, Kubernetes, CI/CD, infrastructure as code and hybrid environments.
• Strong knowledge of Linux and Windows systems, application platforms and relational databases.
• Bachelor’s or master’s degree in computer science or equivalent experience.
• Participation in an on‑call rotation; flexible hours as required.

Knowledge, Skills, and Abilities

• A fast learner.
• A problem solver.
• Ability to document procedures.
• Able to meet deadlines.
• Good communication skills. Able to deliver the message effectively to a technical and non‑technical audience.
• Able to comply with processes and procedures.
• Able to maintain professional composure in any situation.
• Flexible in working extended hours on occasions or as required.
• Exposure to the insurance industry is desired but not mandatory.
• Driven to improve, personally and professionally.
• Operate best in a fast‑paced, flexible work environment with ability to work in a team.

Additional Requirements and Details

• High speed internet to accommodate working from home needs.
• Occasional travel to our office location is required.
• Occasional lifting and/or moving up to 10 pounds.
• Frequent repetitive hand and arm movements required to operate a computer.
• Specific vision abilities required by this job include close vision (working on a computer, etc.).
• Frequent sitting and/or standing.

Benefits

• The opportunity to work in a space where modern technology meets a stable and vital industry.
• Medical, vision & dental plans.
• Life, AD&D.
• Short Term and Long Term Disability.
• Pension Plan & Employer Match.
• Maternity, Paternity and Parental Leave.
• Employee and Family Assistance Program (EFAP).
• Education Assistance.
• Additional programs – Employee Referral and Internal Recognition.
• Flexible First work environment.
• Health Savings Account & Flexible Spending Accounts options (Health Care FSA, Dental & Vision FSA, Dependent Care FSA, Commuter FSA).
• 401(k) Retirement Savings Plain & Employer Match.
• Supplemental Plans – Pet insurance, Hospital Indemnity, and Accident Insurance.
• Parental Leave & Adoption Assistance.
• Employee Assistance Program (EAP).
• Education & Legal Assistance.
• Tuition Reimbursement.
• Wellness.
• Commuter Benefits (Denver).

Equal Employment Opportunity

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Vertafore is a drug‑free workplace and conducts pre‑employment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

We want to make sure our recruiting process is accessible for everyone. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (contact information is for accommodation requests only).