Customer Assistance Representative SrEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr).
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in our airport location.Opening available at the following branch location:The Scranton International Airport- 100 TERMINAL RD STE 10 AVOCA, PA 18641This is a full time position with a starting rate of pay $16 / hour. Shift differential of $ 17 / hour between the hours of 6:00pm-3:00am.We offer:Paid time offEmployee rental car discountsRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and developmentSchedule:Thursday- Monday 10:00am-7:00pmResponsibilities include:Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partnersProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentNotify Management of any known vehicle problems and any required vehicle maintenancePerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedMaintain a regular and reliable level of attendance and punctualityEqual Opportunity Employer/Disability/VeteransQualifications:Must be at least 18 years of ageMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureHigh School Diploma or G.E.D.
requiredMust have a minimum of 1 year prior customer service retail or administrative support experienceMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 3 years
Sr. Customer Assistance Representative - Scranton International Airport in scranton at Unknown Company
This position is listed as full time and onsite.