Sr Commercial Property Manager

Job Posting for Senior Commercial Property Manager

About the Company

MMI Realty Services, Inc. has been a trusted leader in commercial real estate since 1984, successfully leasing and managing premier retail, office, and industrial properties across Hawaii, California, and Oregon. Guided by the philosophy of managing every property as if it were our own, MMI is committed to delivering high-quality, personalized service and maximizing the value of every asset we oversee.

We are seeking an experienced Senior Commercial Property Manager to oversee the daily operations and financial and physical performance of a portfolio of commercial properties in Honolulu totaling approximately 1,000,000 square feet.

The Senior Commercial Property Manager will report directly to the Managing Director – Property Management and the accounting and administration teams, and the Client’s Senior Asset Manager for the activities of its portfolio of properties.

Role Summary

This role is central to Client, community and tenant satisfaction, vendor management, and operational excellence, ensuring that each property is maintained to the highest standards while supporting the owner’s asset strategy.

The Senior Commercial Property Manager is independently responsible for the financial, operational, and physical management of assigned commercial properties. This role requires strong leadership, attention to detail, and the ability to balance tenant relations, vendor oversight, budgeting, and compliance. A primary goal for this position is to improve the value of the property by providing great attention to our client and the tenants of each property, managing rent start dates for new leases and renewals, maintenance of the buildings and grounds of the assigned properties, collection of rents for assigned properties, and managing the day-to-day activities, managing and maintaining tenant building amenities and activities, and expense control required to meet the asset strategy.

Key Responsibilities

Facilities and Operations Management

• Ensure properties are clean, safe, and well-maintained, from parking areas to tenant spaces.
• Manage vendor contracts, detailed scope of services, RFPs, and service agreements; monitor performance, compliance, including vendor insurance requirements.
• Oversee building systems including HVAC, fire/life safety, lighting, irrigation, and vertical transportation.
• Prepare, edit and issue Building rules & regulations, emergency plan, tenant and contractor manuals.
• Implement risk management and emergency procedures and incident reporting.
• Monitor utility consumption, recycling programs, and sustainability initiatives.
• Administer and coordinate with Client all State and Federal required reports and safety documentation, such as FLSS inspections, backflow preventer reports, and other applicable governmental reports and documentation required.
• Manage and monitor: recycling programs, grease/cooking oil recycling; recycling; and waste disposal.
• Manage property Inspections and maintenance activities (i.e. - Regularly inspect and evaluate all building components, equipment, systems and grounds to ensure that the operation of the properties meet the asset Strategy).
• Understand utility rate structures as well as analyze and monitor utility consumption, and recommend and implement modifications as appropriate.
• Understand any existing or (implement) new technology.

Financial Oversight and Reporting

• Review monthly financial reports, explain variances, and ensure compliance with budget parameters.
• Oversee accounts receivable, rent collections, and tenant default situations.
• Develop and manage the annual and 5 year budgets for assigned properties and ensure the properties operate within budget parameters, and coordinating approvals with Director and Client as appropriate for any item(s) not in line with the budget.
• Work closely with accounting team in the preparation and review of monthly operating reports and provide detailed explanations for variances to budget, under tight deadlines.
• Manage AR and collections process.
• Review, code and approve all payables for disbursement per approved authority matrix and proper budget account coding.
• Participate in Property Strategic Planning efforts, prepare periodic property inspection reports, and review any proposed plans of remediation and improvements resulting therefrom.

Tenant Relations and Leasing Support

• Partner with leasing teams on renewals, expansions, and tenant build-outs.
• Coordinate tenant move-ins and move-outs, ensuring compliance with construction rules and lease requirements.
• Maintain tenant insurance documentation and manage lease administration activities.
• Build strong tenant relationships, ensuring satisfaction and timely resolution of issues.

Capital Projects and Improvements

• Recommend and manage capital improvement plans, and coordinate with Clients Facilities Team ensuring projects are delivered on time and within budget.
• Prepare deficiency reports and coordinate remediation efforts.

Collaboration and Communication

• Work with Director, Accounting, and Project Management teams to provide updates on property activities.
• Serve as a senior resource and mentor to fellow property management team members.
• Collaborate with two other property managers to ensure consistent service standards and operational execution across the portfolio.
• Maintain strong client and tenant relationships while supporting department-wide initiatives.

Qualifications

Education and Professional Credentials

• Bachelor’s degree in Business, Real Estate, or related field preferred.

Experience

• 5–10+ years of commercial property management experience with a proven track record of success.
• Strong financial acumen with the ability to analyze reports and provide variance explanations.
• Experience managing office, industrial, and retail properties.
• Experience with large multi-property portfolios preferred.
• Strong knowledge of property management systems (Yardi, MRI, Nexus, Avid) and Microsoft Office Suite.