Spa Associate/Spa ConciergeFull Time, current shifts: Wed-Fri 9:15am-4:30pm; Sat-Sun: 9:15am-6pmPart Time: Sat-Sun: 9:15am-6pm (If applying for part time need to be available all weekends)Compensation: $23.00 to 25.50/hour (incl. tips); PTO, employee discounts, 401(k) with matching after 600 hoursOur Spa Associates/Spa Concierges lead our customers into our services, they set them up, explain the process, make sure everything stays on time, customers are satisfied, and in between services, clean the rooms, do laundry, and restock the product section among other tasks. It is a physically active job, and you need to work well in a small team, sharing tasks.You need to have a friendly, welcoming demeanor and love taking care of customers.
You need to be able to be quick and accurate.The best members of our team are also cross-trained on the front desk, so you may also check customers in, book their services and handle payments—but bringing people into their services will be your primary duty.Our spa in Denver has served well over 20,000 customers. Spa customers love our services and their benefits, but even more so, love the feeling of our place, which we know has much to do with how they are treated by our staff. 5 Star Salt Caves has become an attraction in the Denver area, and we want to build upon that.Some of the tasks you will be performing as a Spa Associate:Service tasksSet up and prepare rooms for servicesBring clients into our services (Salt Cave, Foot Bath, Sauna) and give orientationClean & dry customer's feet after the foot bath serviceClean foot-bath tubs after each sessionClean saunas after each sessionKeep everything running on time (this is very critical to the spa operation and can sometimes be stressful, if you are not a proactive person or someone who does not have good time management skill)Spa-keeping tasksOpen and close the storeRestock sheets and towels in massage rooms, saunas, etcClean & maintain foot bath modulesClean and maintain saunasWash and fold laundry (massage sheets, towels)Wash cupsRestock bathroomsWipe down bathroom countersTake out trashSweep and vacuum roomsWipe down retail product shelvesFront Desk tasks (secondary)Answer phonesBook appointments using our online booking systemCheck customers inTake paymentsSell productsTotal starting salary is about $23.00 - $25.50 / hourBase salary is $ 19.50/hour and tips average $3.50-6.00 / hourJob requirements for Spa Associate/Spa ConciergeA friendly and welcoming personalityExperience in any of these areas: customer service, retail, spa, health and wellness or hospitality industrySpa associates are:Motivated to help people and inspired to change livesExcited about health and wellnessFriendly attitudeGood communicator at giving orientation for our services, one on one and groups up to 10 people at a timeDetail-oriented, good time managementOrganized and self-motivatedWork well with others, as part of a teamPhysically fit (this is an active job, very little sitting down)Results-drivenAvailable to work on weekends (Fri, Sat, Sun)