Care GenAI Tiger Team ProjectProject is: Care GenAI Tiger Team to reduce CPO and, thus, call center system loads. GenAi capabilities aim to provide human-agent-like capabilities in the event of impacted call center service levels or call center outage. Both scenarios have occurred in the past 3 years as operational loads do not scale elastically with rapid spikes in demand.
Will deliver self-service pilots and enhanced agent tooling leveraging GenAi. Proofs of Concept exist for all target capabilities.Required Skills: WordBasic Qualification:Additional Skills:Background Check: NoDrug Screen: NoNotes: Selling points for candidate: Project Verification Info: The information provided below is for Apex Systems AV use only and is not to be distributed publicly, or to any third party. Any distribution of the below information will result in corrective action from Apex Systems Vendor Management.