ServiceNow Solutions Analyst

Job Title: ServiceNow Solutions Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

Anticipated Posting End: 11/23/2026

You are a creative, forward-looking ServiceNow Solutions Analyst who will play a meaningful role in evolving the CACI All Spark Multi-sourcing Services Integration environment for our Government customer. You will identify, analyze, and develop solutions for complex service integration opportunities across a multi-stakeholder ecosystem, utilizing ServiceNow as a core platform for service management, workflow orchestration, data exchange, and operational visibility. You bring strong technical, analytical, and critical-thinking skills, along with the ability to translate business and service-management requirements into scalable, secure, and supportable ServiceNow integration solutions.

Success in this role requires being a self-starter with a curious, pioneering spirit inclined toward continuous improvement and experimentation; comfort with ambiguity; a strong ability to execute in a fast-paced environment while balancing multiple priorities; strong systems-thinking and analytical skills; and the ability to communicate complex technical and operational topics in a clear, simple, and compelling manner.

About the Role:

• Serve as a senior-level ServiceNow Solutions Analyst responsible for designing solutions that enable end-to-end service integration across a multi-sourced service delivery environment
• Routinely coordinate with the SIAM Lead and service providers to identify integration requirements, resolve service-management process gaps, and align technical solutions to operational outcomes
• Help leaders understand the connection between service-management requirements, operational metrics, service-provider performance, and ServiceNow solution design from concept through implementation and operational transition
• Design and facilitate solution-design workshops with stakeholders, technical teams, process owners, and service providers
• Work with Practice Area leads to ensure process inputs, outputs, data, and workflows integrate effectively across ServiceNow process areas and external platforms
• Define and document integration architecture, interface specifications, workflow designs, data mappings, and technical requirements for ServiceNow-enabled solutions
• Lead analysis and synthesis activities to identify root causes of complex service integration issues and recommend sustainable technical and process improvements
• Guide the design and implementation of ServiceNow integrations using capabilities such as APIs, IntegrationHub, Flow Designer, MID Servers, automated workflows, and platform-native integration patterns, as applicable

Qualifications:

• Experience working in a SIAM/MSI environment or similarly complex multi-provider service-management environment
• Demonstrated experience designing ServiceNow solutions and integrations through one or a combination of work experience, training, military experience, or education
• Experience leading discovery, requirements analysis, and solution-design activities, including problem definition, stakeholder engagement, requirements gathering, and technical documentation
• Professional experience working with product teams, platform owners, enterprise architects, service-management process owners, developers, and external service providers within a large organization
• Experience participating in projects with multi-disciplinary teams comprised of architects, developers, process owners, analysts, service providers, and operational stakeholders
• Experience creating innovative solutions for customers or employees using ServiceNow capabilities, service-management practices, systems thinking, analytical thinking, process improvement, and data visualization
• Seven or more years of ServiceNow experience, including experience designing, implementing, or supporting ServiceNow integrations and workflow solutions
• ITIL 4 Foundation certification or higher
• ServiceNow Certified System Administrator (CSA)
• Experience working in a SIAM/MSI environment
• Hands-on experience with one or more ServiceNow implementations involving ITSM, ITOM, Strategic Portfolio Management (SPM), Discovery, CMDB, Knowledge, or related modules
• Experience designing or supporting integrations using one or more of the following: REST or SOAP APIs, IntegrationHub, Flow Designer, MID Server, web services, data imports, ETL processes, event integrations, or third-party integration tools
• Experience defining integration requirements, data mappings, interface specifications, error-handling approaches, and operational support processes
• Experience working in an Agile environment and utilizing Agile best practices
• Experience supporting CMDB data quality, service modeling, service mapping, and/or alignment to the Common