JOB DESCRIPTION: ServiceNow Architect
Type: All 5 days in office – Work location: Columbia, MD
Requirements
- 8 to 10 years overall ServiceNow experience
- ServiceNow platform engineering with ITSM modules: Service Request, Incident, Problem, Change, Rot, Configuration Management and security/regulatory disciplines
- Industry and project experience of 8+ years with ServiceNow
- Experience with significant ServiceNow implementations spanning ITSM and security/regulatory disciplines
- Strong understanding of ServiceNow capabilities and essential modules (ITSM, ITOM, CMDB, ITAM, GRC, SecOps, HR, IM, Service Requests Management with SLAs, Knowledge Management, Discovery)
- Experience in S2P & MDM setup in EC Pro, Service Catalogs, Integrations
- Designing, engineering and configuring ServiceNow to automate internal ITIL processes
- Thorough knowledge of workflows, tables, scripts, Flow Designer and Integration Hub
- Excellent knowledge of Enterprise Security and Architecture, middleware, discovery technologies, database design schemas and data modelling
- Strong analytical, communication and presentation skills
- Ability to manage development teams, customers and stakeholder expectations
- Knowledge and experience of Infrastructure Operations, migration and ServiceNow integration with third‑party systems
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Seniority level
Mid-Senior level
Employment type
Full‑time
Job function
Design, Art/Creative, and Information Technology
Industries
Technology, Information and Internet
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