Job Title: Service Desk Analyst
Location: Franklin, TN
Duration: Long-Term Contract
Required Skills & Experience:
Technical Skills:
- Working knowledge of Windows 10/11 and Microsoft 365 applications.
- Understanding of Active Directory, Azure AD/Entra ID, and identity management concepts.
- Experience supporting Outlook, Teams, OneDrive, SharePoint, and Office applications.
- Basic networking knowledge including DNS, DHCP, TCP/IP, VPN, and Wi-Fi troubleshooting.
- Familiarity with ITSM tools such as ServiceNow, Freshservice, Remedy, Jira Service Management, or similar.
- Knowledge of endpoint management and remote support tools.
Soft Skills:
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving ability.
- Ability to work under pressure in a fast-paced support environment.
- Good analytical and troubleshooting skills.
- Strong teamwork, collaboration, and stakeholder management skills.
- Willingness to work in rotational shifts and on-call schedules if required.
Service Desk Analyst in Franklin at InfiCare Staffing
This position is listed as contract and able to be worked remotely. It was posted 4 days ago.