Job Summary
Our client is seeking a Service Delivery Manager who is comfortable working in a challenging and diverse environment to assist with delivering outstanding Network Services to the business. You will serve as a direct support contact to internal team members and external clients via phone, email, chat or in person. Candidates should be self‑motivated and have excellent analytical, organizational and communication skills.
Duties
- Maintain high performance levels for service‑related processes and implement improvement activities where necessary.
- Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post‑incident reviews.
- Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Develop a deep understanding of ongoing and new projects to gain insight into the scope of service delivery.
- Take accountability for service delivery performance, meet customer expectations, and forecast future demand.
- Analyze third‑party and internal processes and create strategies for service delivery optimization.
Desired Skills / Experience
- Bachelor’s Degree or equivalent work experience.
- Previous experience in a large enterprise is preferred.
- Basic to intermediate technical understanding of networking and wireless technologies.
- Experience using ServiceNow.
- Strong diagnostic and problem‑solving skills.
- Active listening and analysis to identify issues or problems and ensure the correct teams are involved in remediation efforts.
- Research skills and creativity to identify solutions to issues or problems.
- Ability to communicate resolutions in a simple, easy‑to‑understand manner to the business.
Benefits
- Medical, Dental, & Vision Insurance Plans.
- 401K offered.