Service Center Technician

Service Center Technician

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at

Where will your experience and broad technical knowledge really make an impact? Right here, in our Field Service Center. You'll provide technical support for repairs, maintenance and overall system solutions for Agilent's broad instrumentation portfolio, while also having the opportunity to work with cross-functional teams to develop process improvements to increase operational excellence. Put your troubleshooting and problem-solving abilities to good use while feeling satisfied knowing you have helped Agilent's customers meet their needs.

We are looking for a Service Center Technician to join our Service Center team. You will have an opportunity to work on sophisticated laboratory equipment and be a member of a highly technical and professional service team, while also collaborating to improve process efficiency. You will be expected to perform the following tasks:

• Troubleshoot & repair analytical instrumentation
• Effectively communicate with customers during repairs
• Work closely with team members to ensure timely repairs
• Be proactive in your daily tasks
• Be able to operate with limited supervision
• Use time-management skills to successfully balance customer repairs and projects

Qualifications

This position is 100% on-site at our Little Falls, Delaware Service Center. Candidates must be able to work from this location on a full-time basis. Relocation assistance is not available for this role.

Required:

• Degree in science or engineering discipline, or combination of education and relevant experience
• 2+ years of relevant experience
• Logical troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Knowledgeable regarding Windows based products with ability to learn new systems
• Ability to independently prioritize daily tasks and repairs across multiple product lines

Desired:

• Previous technical support experience with analytical equipment. Experience with GC ALS, Dissolution Calibration, HPLC, Molecular Spectroscopy is preferred
• SAP CRM/ECC knowledge
• History of working with cross-functional groups to develop written processes/SOPs
• Self-motivated

Travel Required:

10% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support