Senior User Experience Product Writer

Senior User Experience Product Writer

Intuitive Surgical is seeking a Senior User Experience Product Writer to shape how users experience language across the da Vinci ecosystem. This role will define and guide the messaging, prompts, instructions, notifications, and content flows that help people confidently navigate our physical and digital products.

As an in-product writing architect, you will create a coherent voice across experiences that may span multiple products, platforms, and internal teams. You will help ensure that users encounter one clear and connected Intuitive experience - not the complexity of the organization behind it. This role calls for someone who is equally comfortable seeing the entire product ecosystem from a bird's-eye view and working deep in the details to ensure that every word, prompt, and interaction works in practice. You will be a persistent advocate for consistency, continuity, clarity, and user understanding.

Key Responsibilities

• Define and evolve the content strategy for user experiences across the physical and digital da Vinci product ecosystem.
• Architect end-to-end content flows, including prompts, system messages, notifications, instructions, confirmations, warnings, error states, onboarding, and guidance.
• Establish a consistent and recognizable in-product voice that helps users move confidently between products, platforms, and touchpoints.
• Translate complex system behavior, clinical workflows, and technical concepts into clear, concise, and actionable language.
• Ensure users experience Intuitive as one connected organization, regardless of which internal teams or business functions support a product.
• Develop and maintain content principles, voice and tone guidance, terminology standards, messaging frameworks, and reusable content patterns.
• Identify inconsistencies, gaps, and competing terminology across existing experiences and lead efforts to resolve them.
• Map content across complete user journeys to ensure continuity before, during, and after individual interactions.
• Partner closely with product designers, researchers, human factors specialists, engineers, product managers, clinical experts, regulatory partners, and other writers.
• Contribute to design systems by defining content standards and patterns that can scale across products and teams.
• Participate throughout the product development process - from early concept development and research through implementation, validation, and release.
• Use research, usability findings, product data, and stakeholder feedback to evaluate and improve content.
• Manage complex, cross-functional content initiatives while maintaining strong attention to detail, documentation, and follow-through.
• Advocate for content design as an essential part of product strategy, interaction design, usability, and the overall user experience.
• Balance strategic thinking with hands-on execution, ensuring that recommendations are reflected accurately in the final product.

Required Qualifications

• At least seven years of experience in UX writing, content design, product writing, content strategy, or a closely related discipline.
• Demonstrated experience creating content for complex physical, digital, or connected product ecosystems.
• A portfolio showing end-to-end user flows, content systems, interface writing, and the reasoning behind key content decisions.
• Experience developing or governing voice and tone, terminology, content standards, and reusable messaging patterns.
• Product management or project management experience, with the ability to lead work across multiple teams, dependencies, and timelines.
• Experience working in a creative studio environment, either in-house or at an agency.
• Exceptional writing, editing, information architecture, and verbal communication skills.
• Strong systems thinking, with the ability to understand how individual interactions contribute to a larger product experience.
• Meticulous organizational skills and the ability to manage detailed work without losing sight of broader user and business goals.
• Proven ability to build alignment among partners with different priorities, areas of expertise, and levels of familiarity with content design.
• Ability to work effectively in an iterative, highly collaborative product development environment.

What Success Looks Like

• Users encounter clear, consistent, and contextually appropriate language throughout the da Vinci ecosystem.
• Messaging and terminology remain coherent as users move between physical and digital products.
• Product teams have practical standards and reusable patterns that help them make better content decisions.
• Complex workflows become easier to understand and complete.
• Content issues are identified early, before they become usability or implementation problems.
• The final shipped experience reflects the intended content strategy - not just at the conceptual level, but in every meaningful detail.