Technical Program Management ProfessionalWe are looking for an experienced technical program management professional to conceptualize, rationalize, and drive multiple simultaneous projects to deliver engineering work across the Mastercard Global Contact Center (GCC) portfolio.OverviewResponsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program. Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations. Reports on progress, ensuring dependencies are covered.
Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery.ResponsibilitiesPlan and manage a group of related technology projects or activities in a coordinated way from inception through successful deliveryDeep understanding of the design approaches and technologies utilized in your areaFocus on the customer experience, the build and delivery processes and the problems to be solvedWork across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set)Align dependent organizations and remove/mitigate all blocking issuesWork directly with external to the organization or external to Mastercard technology providers and customersWork with limited guidance, seeking guidance as needed because the product and delivery strategy is defined. The design is not.Deep understanding of the business and technical requirements for the solutions being builtUnderstand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the systemRecognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMsHelp customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.