Location: near Delta Dental offices in Alpharetta, GA; Rancho Cordova, CA; or Oakland/San Francisco, CA)
Duration:12+months
Job Description:
Delta Dental of California is seeking a Senior Quadient Inspire Engineer with a strong IT and software engineering background to join our Customer Communications Management (CCM) team. This role focuses on customer communication generation, not just document creation.
The candidate has deep, hands-on experience using the Quadient Inspire platform to generate and orchestrate multi-channel customer communications, including documents, emails, reports, and other outbound customer-facing outputs. This role supports high-volume, enterprise communications and requires experience delivering compliant, accessible, and production-grade outputs across multiple formats.
This is a senior engineering role, not a template-only or design-focused position.
Key Responsibilities
- Architect, design, develop, and maintain enterprise-scale customer communication solutions using the Quadient Inspire platform
- Build and support multi-channel customer communications, including:
- Printed and digital documents
- Reports and other system-generated outputs
- Generate and support outputs in multiple industry-standard formats, including: PDF and AFP
- Ensure all customer communications meet ADA accessibility and compliance requirements
- Inspire Automation / Scalar
- Content Manager
- Approve Workflow
- Integrate Quadient Inspire with upstream and downstream systems using REST and SOAP APIs
- Partner with business and IT stakeholders to define communication requirements, delivery channels, and compliance needs
- Troubleshoot and resolve production issues related to data, formatting, rendering, accessibility, and performance
- Ensure customer communications comply with security, audit, regulatory, and quality standards
- Participate in SDLC activities including design reviews, testing, releases, and documentation
Required Qualifications (Must Have)
- Quadient Inspire Certifications in the following modules:
- Inspire Scalar
- 5+ years of professional IT or software engineering experience
- 3+ years of hands-on Quadient Inspire experience in a production enterprise environment
- Proven experience building end-to-end document generation solutions, not just templates
- Strong understanding of data-driven document composition
- Solid programming experience in one or more of the following: Groovy Script, Java Script, Python.
- Experience working within enterprise IT environments with formal SDLC, QA, and release processes