Senior Product Manager - Overages, Shortages & Damages

Senior Product Manager – OS&D Exception Management

The Senior Product Manager is a key member of the Nordstrom Inventory Product Management team, responsible for establishing and executing a strategic capability roadmap for OS&D (Overages, Shortages & Damages) – Nordstrom’s end‑to‑end exception management capability across the inbound supply chain. This role plays a critical function in unlocking carrier claims recovery, reducing vendor chargeback disputes, eliminating manual paper‑based workflows, and improving inventory accuracy across the receiving network.

A day in the life…

• Develop and own the strategic product roadmap for OS&D exception management across the inbound supply chain.
• Lead product and technical discovery—driving aligned MVP scope, delivery estimates, and prioritized execution.
• Partner with supply chain and transportation partners to ground product requirements in operational reality.
• Build business cases with finance and business partners that quantify claims recovery, chargeback dispute reduction, and labor savings.
• Drive prioritization and alignment across cross‑functional business and technology stakeholders, including engineering and operations.
• Define product requirements, process flows, data schemas, and system integration specifications in alignment with north star architecture.
• Define and measure KPIs for product features—claims recovery, time‑to‑resolution, dispute reduction, and elimination of manual workflows—and support ongoing system health.

Qualifications

• Minimum 5 years of experience in product management, technology, or operations.
• Strong understanding of warehouse management systems and inbound supply chain operations, including receiving workflows, carrier claims, vendor chargebacks, and OS&D/exception management.
• Ability to set a compelling product vision and multi‑year roadmap, and to thrive in ambiguity where requirements, ownership, and scope are still forming.
• Proven ability to lead discoveries and delivery across multiple engineering teams in parallel, drive to an aligned MVP, and manage a prioritized backlog.
• Ability to define, measure, and analyze processes to identify improvement opportunities.
• Strong written and verbal communication skills, with proven ability to build cross‑functional relationships and drive alignment across engineering, supply chain, and transportation—up to executive leadership.

Pay Range

$142,000.00 – $220,500.00 Annual

Benefits

• Medical/Vision, Dental, Retirement, and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and Employee Assistance Program resources.
• 401(k) with company match, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more (eligibility requirements may apply based on location, job level, classification, and length of employment).

Performance-Based Incentives

Eligible for performance‑based incentives/bonuses. Eligibility requirements may apply based on location, job level, classification, and length of employment.